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市場調査レポート

ユニファイドコミュニケーションおよびコラボレーション (UCC) :技術と世界市場

Unified Communication and Collaboration: Technologies and Global Markets

発行 BCC Research 商品コード 348589
出版日 ページ情報 英文 209 Pages
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ユニファイドコミュニケーションおよびコラボレーション (UCC) :技術と世界市場 Unified Communication and Collaboration: Technologies and Global Markets
出版日: 2016年01月11日 ページ情報: 英文 209 Pages
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概要

世界のユニファイドコミュニケーションおよびコラボレーション (UCC) 市場は、2014年には226億米ドル、2015年には265億米ドルの規模となりました。同市場は2015年から2020年の期間にCAGR (複合年間成長率) 18.5%の伸びで成長し、2020年には620億米ドル近い規模に達することが見込まれています。

当レポートでは、世界のユニファイドコミュニケーションおよびコラボレーション (UCC) について調査分析し、市場の概要および関連する技術をまとめ、同市場の2014年実績、2015年推定実績および2020年までの予測を提示し、主要なタイプ別・技術別・用途別の分析を行うとともに、将来動向および多様な競合技術の分析、市場発展促進・および市場機会などの市場動態の分析、ならびに産業における主要な参入企業のプロファイルをまとめています。

第1章 イントロダクション:はじめに

  • 調査の目標と目的
  • 調査実施理由
  • 調査範囲
  • 対象読者
  • 情報源
  • アナリストの略歴
  • 関連レポート
  • BCC RESEARCH ウェブサイト
  • 免責事項

第2章 サマリー

第3章 概要

  • ユニファイドコミュニケーションおよびコラボレーション (UCC) の歴史
  • 様変わりするUCC
  • 技術動向
  • UCC市場の特徴
  • 政府規制と政策

第4章 UCC市場

  • 事業部門別市場
    • 事業規模別
    • 地域別
    • IT部門別:ハードウェア、ソフトウェアおよびサービス

第5章 UCC音声テレフォニー

  • 音声ソリューションの発展
  • UCC音声テレフォニーの市場
  • UCC音声テレフォニー市場の地域別分析
  • 導入タイプ別市場分析
  • オンプレミス (敷地内) UCC音声テレフォニー
  • マネージドUCC音声テレフォニー
  • ホステッド/クラウドベースUCC音声テレフォニー

第6章 UCC会議

  • UCC会議の世界市場の分析
  • UCC会議市場の地域別分析
    • 北中南米地域
    • 欧州・中東・アフリカ地域 (EMEA)
    • アジア太平洋地域
  • 部門分析:UCCウェブ会議市場
  • UCCウェブ会議ソリューションおよびベンダー
  • UCCウェブ会議市場の地域別分析
  • ホステッドウェブ会議市場
  • 部門分析:UCCビデオ会議市場
  • UCCビデオ会議技術の動向
  • UCCビデオ会議ソリューションベンダーの市場分析
  • UCCビデオ会議市場における主な買収
  • UCCビデオ会議市場の地域別分析
  • ホステッドUCCビデオ会議市場
  • 部門分析:UCCオーディオ会議市場
  • 世界のUCCオーディオ会議市場の分析
  • UCCオーディオ会議市場の地域別分析
  • ホステッドUCCオーディオ会議市場

第7章 UC共同応用 (コラボラティブアプリケーション)

  • UC共同応用の市場分析、下位部門別
  • ユニファイドメッセージング
  • IMおよびプレゼンス
  • コラボレーションツールおよびソーシャルネットワーキングアプリケーション
  • 企業メッセージングプラットフォームの市場分析

第8章 コンタクトセンター

  • UCCコンタクトセンターソリューションの市場分析
  • UCCコンタクトセンターベンダーとその提供品
  • 地域別UCCコンタクトセンター市場
  • ホステッドUCCコンタクトセンター市場

第9章 地域別UCC市場

  • 北中南米地域
  • 音声テレフォニー
  • 会議ソリューション
  • 欧州・中東・アフリカ (EMEA) 地域
  • 音声テレフォニー
  • 会議市場
  • EMEA地域におけるホステッドUCC市場
  • アジア太平洋地域
  • 市場発展促進および阻害要因
  • アジア太平洋のビジネスの特徴とUCC導入
  • 音声テレフォニー
  • 会議
  • アジア太平洋におけるホステッドUCC市場

第10章 UCCの企業規模別用途

  • UCC市場の分析、事業規模別
  • 米国のUCCソリューション中小規模事業部門

第11章 UCC、産業部門別

  • UCCソリューションの用途、産業部門別
  • 世界のUCC市場の分析、産業部門別
  • UCCソリューションの地域別市場分析、産業部門別

第12章 UCC市場、導入タイプ別:オンプレミス (敷地内) またはクラウド/ホステッド

  • UCC導入タイプ
  • オンプレミスまたはホステッドUCC導入の市場分析
  • UCCソリューションの地域別導入動向

第13章 ホステッド/クラウドUCAASソリューションの市場分析

  • クラウドベース導入タイプ
  • クラウドベースソリューションの長所/短所
  • ホステッドUCCソリューションの市場概要
  • UCAAS部門における市場参入企業の分析
  • 主要UCAASベンダーのホステッド/クラウドベースUCAASソリューションの市場分析

第14章 UCCにおける新興技術

  • チームコラボレーションアプリケーション

第15章 産業構造と競合分析

  • UCC市場の構造
  • 市場発展促進要因と課題
  • 競合要因
  • UCC市場のリーダー
  • 買収およびパートナーシップ
  • UCCソリューションの価格設定動向
  • UCCソリューションの購入への影響

第16章 企業プロファイル

第17章 付録

図表

目次
Product Code: IFT125A

REPORT HIGHLIGHTS

The global market for unified communication and collaboration (UC&C) solutions totaled $22.6 billion and $26.5 billion in 2014 and 2015 respectively. The market should reach nearly $62 billion in 2020, demonstrating a compound annual growth rate (CAGR) of 18.5% from 2015 to 2020.

This report provides:

  • An overview of the global markets and related technologies for unified communication and collaboration.
  • Analyses of global market trends, with data from 2014, 2015, and projections of compound annual growth rates (CAGRs) through 2020.
  • A look at market sizes, revenue forecasts, value chain analysis, market & product trends, and the competitive landscape.
  • Breakdowns of the market and analyses presented by type, by technology, and by geography.
  • Discussion covering current and future trends and analysis on a basis of various competitive technologies.
  • Evaluation of the market's dynamics, specifically growth drivers, restraints, and opportunities.
  • Profiles of major players in the industry.

SCOPE OF REPORT

This report analyzes unified communication and collaboration technologies and their markets. To understand how the UC&C market will grow and the trends impacting its adoption, this report will analyze the technologies and markets that are evolving.

An overview of the UC&C industry precedes later chapters that review the main UC&C categories, discuss top provider market share, new technologies, and the regional markets for UC&C. Five-year forecasts follow, segmented by UC&C categories, as well as new deployment trends that will shape future markets.

Succeeding chapters discuss new developments in technologies, and their advantages to the UC&C industry. Regulatory and security issues will also be discussed as they affect UC&C adoption in the high-risk information industries of healthcare, finance and government.

The appendix contains an overview of recent patent grants.

The data provided for revenues is based on the calendar year beginning January 1st and ending December 31st of that year. For companies that report their financial results for different reporting periods, BCC Research has analyzed the data using a calendar year time frame as opposed to region-specific fiscal year. This is to maintain a common base period of data reporting and facilitate our understanding and comparison of revenues and market size estimation.

The revenues reported for each of the market players include revenue from UC&C solutions (on premise-based or hosted) including all hardware, software and services directly linked to the implementation of the solution as well as the recurring revenues from service agreements and maintenance support. It does not include professional services provided to evaluate client systems or costs related to consultation services for UC&C provisioning or training of personnel.

ANALYST'S CREDENTIALS

Nandita Bhotika is a freelance market research professional with a strong market research background. She has worked as a senior analyst in the information technology group for Frost & Sullivan, India and the U.S. She also developed data-driven market research for its global IT research markets. She has also worked on data analysis projects for companies such as Samsung.

Her strength is in analyzing new markets and technology trends especially in information technology and has worked as a market consultant to service providers, especially in the Internet service provider segment. She also has deep knowledge of the composite industry and its application in the wind energy market.

Table of Contents

CHAPTER 1 - INTRODUCTION

  • STUDY GOALS AND OBJECTIVES
  • REASONS FOR DOING THE STUDY
  • SCOPE OF REPORT
  • INTENDED AUDIENCE
  • INFORMATION SOURCES
  • ANALYST'S CREDENTIALS
  • RELATED BCC RESEARCH REPORTS
  • BCC RESEARCH WEBSITE
  • DISCLAIMER

CHAPTER 2 - SUMMARY

  • SUMMARY TABLE: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
  • SUMMARY FIGURE: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)

CHAPTER 3 - OVERVIEW

  • HISTORY OF UC&C SOLUTIONS
  • CHANGING FACE OF UC&C
    • COLLABORATIVE SOLUTIONS GAINING IN ADOPTION
    • UCAAS, THE NEXT GROWTH FRONTIER
    • MOBILITY DRIVING GROWTH OF UC&C
  • TECHNOLOGY TRENDS
    • FIGURE 1 UC &C TECHNOLOGY CONTINUUM CURVE
  • UC&C MARKET CHARACTERISTICS
    • LOW AWARENESS OF UC&C TECHNOLOGY AMONG IT MANAGERS
    • FRAGMENTED MARKET
    • CLOUD/HOSTED MODEL IS GAINING POPULARITY
    • CONCERNS OVER DATA SECURITY AND PRIVACY STILL A KEY ISSUE
  • GOVERNMENT REGULATIONS AND POLICY
    • GOVERNMENT REGULATIONS FOR CLOUD-BASED TELECOMMUNICATION PROVIDERS IN THE U.S.
    • UC&C AND HEALTHCARE INDUSTRY REGULATIONS
    • REGULATIONS IN THE BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) AND GOVERNMENT SECTORS

CHAPTER 4 - UC&C MARKETS

  • TABLE 1 GLOBAL UC &C MARKET BY SOLUTION SEGMENT, THROUGH 2020 ($ MILLIONS)
  • FIGURE 2 GLOBAL UC&C MARKET BY SOLUTION SEGMENT, 2014-2020 ($ MILLIONS)
  • MARKET BY BUSINESS SEGMENTS
    • BY BUSINESS SIZE
      • TABLE 2 GLOBAL UC &C MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS)
      • FIGURE 3 GLOBAL UC &C MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS)
    • BY REGION
      • TABLE 3 GLOBAL UC &C MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($ MILLIONS)
      • FIGURE 4 GLOBAL UC &C MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($ MILLIONS)
    • BY IT SEGMENT: HARDWARE, SOFTWARE AND SERVICES
      • TABLE 4 GLOBAL UC &C MARKET BY INFORMATION TECHNOLOGY SEGMENT, THROUGH 2020 ($ MILLIONS)
      • FIGURE 5 GLOBAL UC &C MARKET BY INFORMATION TECHNOLOGY SEGMENT, 2014-2020 ($ MILLIONS)

CHAPTER 5 - UC&C VOICE TELEPHONY

  • EVOLUTION OF VOICE SOLUTIONS
    • TABLE 5 GLOBAL TDM AND IP PBX SYSTEM SHIPMENTS MARKET SHARE BY REGION, 2014 AND 2015 (%)
  • MARKET FOR UC&C VOICE TELEPHONY
    • TABLE 6 GLOBAL TDM AND IP PBX UC &C MARKET BY VOICE TELEPHONY, THROUGH 2020 ($ MILLIONS)
    • FIGURE 6 GLOBAL TDM AND IP PBX UC &C MARKET BY VOICE TELEPHONY, 2014-2020 ($ MILLIONS)
    • TABLE 7 GLOBAL UC &C VOICE TELEPHONY MARKET BY TOP VENDORS, 2014 ($ MILLIONS)
    • FIGURE 7 GLOBAL UC &C VOICE TELEPHONY MARKET SHARE BY TOP VENDORS, 2014 (%)
  • REGIONAL ANALYSIS OF UC&C VOICE TELEPHONY MARKET
    • TABLE 8 GLOBAL UC &C VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS)
    • FIGURE 8 GLOBAL UC &C VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%)
    • AMERICAS REGION
    • EUROPE, MIDDLE EAST, AND AFRICA (EMEA) REGION
    • ASIA-PACIFIC REGION
  • MARKET ANALYSIS BY DEPLOYMENT TYPE
    • TABLE 9 GLOBAL UC&C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, THROUGH 2020 (%)
    • FIGURE 9 GLOBAL UC &C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, 2014-2020 (%)
  • ON-PREMISE UC&C VOICE TELEPHONY
  • MANAGED UC&C VOICE TELEPHONY
  • HOSTED/CLOUD-BASED UC&C VOICE TELEPHONY
    • Regional Markets for Hosted Voice Telephony
      • TABLE 10 GLOBAL HOSTED/CLOUD UC &C VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS)
      • FIGURE 10 GLOBAL HOSTED/CLOUD UC&C VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%)

CHAPTER 6 - UC&C CONFERENCING

  • ANALYSIS OF THE GLOBAL UC&C CONFERENCING MARKET
    • TABLE 11 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT, THROUGH 2020 ($ MILLIONS)
    • FIGURE 11 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT, 2014-2020 ($ MILLIONS)
    • TABLE 12 GLOBAL UC &C CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
    • FIGURE 12 GLOBAL UC &C CONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
  • REGIONAL ANALYSIS OF THE UC&C CONFERENCING MARKET
    • TABLE 13 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT AND REGION, 2014 ($ MILLIONS)
    • FIGURE 13 GLOBAL UC &C CONFERENCING MARKET BY SEGMENT AND REGION, 2014 ($ MILLIONS)
  • AMERICAS REGION
    • EUROPE, MIDDLE EAST AND AFRICA REGION (EMEA)
    • ASIA-PACIFIC REGION
  • SEGMENT ANALYSIS: UC&C WEB CONFERENCING MARKET
    • TABLE 14 GLOBAL UC &C WEB CONFERENCING MARKET, THROUGH 2020 ($ MILLIONS)
    • FIGURE 14 GLOBAL UC &C WEB CONFERENCING MARKET, 2014-2020 ($ MILLIONS)
  • UC&C WEB CONFERENCING SOLUTIONS AND VENDORS
    • TABLE 15 GLOBAL UC &C WEB CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
    • FIGURE 15 GLOBAL UC &C WEB CONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
  • REGIONAL ANALYSIS OF UC&C WEB CONFERENCING MARKET
    • TABLE 16 GLOBAL UC &C WEB CONFERENCING MARKET BY REGION, 2014 ($ MILLIONS)
    • FIGURE 16 GLOBAL UC &C WEB CONFERENCING MARKET SHARE BY REGION, 2014 (%)
    • Americas Region
    • EMEA Region
    • Asia-Pacific Region
  • HOSTED WEB CONFERENCING MARKET
    • TABLE 17 GLOBAL UC &C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 17 GLOBAL UC &C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)
  • SEGMENT ANALYSIS: THE UC&C VIDEOCONFERENCING MARKET
    • TRENDS IN UC&C VIDEOCONFERENCING TECHNOLOGIES
    • WEBRTC
    • VIDEOCONFERENCING AND MOBILITY
    • MARKET ANALYSIS
      • TABLE 18 GLOBAL UC &C VIDEOCONFERENCING MARKET, THROUGH 2020 ($ MILLIONS)
      • FIGURE 18 GLOBAL UC &C VIDEOCONFERENCING MARKET, 2014-2020 ($ MILLIONS)
    • MARKET ANALYSIS OF UC&C VIDEOCONFERENCING SOLUTION VENDORS
      • TABLE 19 GLOBAL UC &C VIDEOCONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
      • FIGURE 19 GLOBAL UC &C VIDEOCONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
      • Cisco
      • Polycom
      • Huawei
      • Avaya
      • Lifesize
      • Vidyo
      • Telepresence Solutions
    • KEY ACQUISITIONS IN THE UC&C VIDEOCONFERENCING MARKET
    • REGIONAL ANALYSIS OF UC&C VIDEOCONFERENCING MARKET
      • TABLE 20 GLOBAL UC &C VIDEOCONFERENCING MARKET BY REGION, 2014 ($ MILLIONS)
      • FIGURE 20 GLOBAL UC &C VIDEOCONFERENCING MARKET SHARE BY REGION, 2014 (%)
      • Americas Region
      • EMEA Region
      • Asia-Pacific Region
    • HOSTED UC&C VIDEOCONFERENCING MARKET
      • TABLE 21 GLOBAL UC &C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
      • FIGURE 21 GLOBAL UC &C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)
      • TABLE 22 PRODUCT FEATURES OF POPULAR HOSTED VIDEOCONFERENCING SOLUTIONS
      • New Technologies Driving the Cloud/Hosted Transition for Videoconferencing
      • Challenges for Hosted Videoconferencing Adoption
    • SEGMENT ANALYSIS: UC&C AUDIO CONFERENCING MARKET
    • MARKET ANALYSIS OF THE GLOBAL UC&C AUDIO CONFERENCING MARKET
      • TABLE 23 GLOBAL UC&C AUDIO CONFERENCING MARKET, THROUGH 2020 ($ MILLIONS)
      • FIGURE 22 GLOBAL UC &C AUDIO CONFERENCING MARKET, 2014-2020 ($ MILLIONS)
      • TABLE 24 GLOBAL AUDIO CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS)
      • FIGURE 23 GLOBAL AUDIO CONFERENCING MARKET SHARE BY VENDOR, 2014 (%)
    • REGIONAL ANALYSIS OF UC&C AUDIO CONFERENCING MARKET
      • TABLE 25 GLOBAL UC &C AUDIO CONFERENCING MARKET BY REGION, 2014 ($ MILLIONS)
      • FIGURE 24 GLOBAL UC &C AUDIO CONFERENCING MARKET SHARE BY REGION, 2014 (%)
      • Americas Region
      • EMEA Region
      • Asia-Pacific Region
    • HOSTED UC&C AUDIO CONFERENCING MARKET

CHAPTER 7 - UC COLLABORATIVE APPLICATIONS

  • TABLE 26 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, THROUGH 2020 ($ MILLIONS)
  • FIGURE 25 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, 2014-2020 ($ MILLIONS)
  • MARKET ANALYSIS OF UC COLLABORATIVE APPLICATIONS BY SUBSEGMENT
    • TABLE 27 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY SEGMENT, 2014 ($ MILLIONS)
    • FIGURE 26 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY SEGMENT, 2014 (%)
  • UNIFIED MESSAGING
    • TABLE 28 KEY FEATURES OF TOP UC&C SOLUTIONS WITH UNIFIED MESSAGING FEATURES BY VENDOR
  • IM AND PRESENCE
    • TABLE 29 KEY FEATURES OF TOP UC &C SOLUTIONS WITH IM/PRESENCE FUNCTIONALITY BY VENDOR
  • COLLABORATION TOOLS AND SOCIAL NETWORKING APPLICATIONS
    • MOBILITY APPS
      • TABLE 30 GLOBAL MOBILITY APPS MARKET, THROUGH 2020 ($ MILLIONS)
      • FIGURE 27 GLOBAL MOBILITY APPS MARKET, 2014-2020 ($ MILLIONS)
      • TABLE 31 KEY FEATURES OF TOP UC &C SOLUTIONS WITH MOBILITY FEATURES BY VENDOR
    • MARKET ANALYSIS FOR UC COLLABORATIVE APPLICATIONS
      • TABLE 32 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY VENDOR, 2014 ($ MILLIONS)
      • FIGURE 28 GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY VENDOR, 2014 (%)
  • MARKET ANALYSIS FOR ENTERPRISE MESSAGING PLATFORMS
    • HOSTED UC COLLABORATIVE APPLICATIONS MARKET
      • TABLE 33 GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014 ($ MILLIONS)
      • FIGURE 29 GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014 ($ MILLIONS)

CHAPTER 8 - CONTACT CENTER

  • MARKET ANALYSIS FOR UC&C CONTACT CENTER SOLUTIONS
    • TABLE 34 GLOBAL UC &C CONTACT CENTER MARKET, THROUGH 2020 ($ MILLIONS)
    • FIGURE 30 GLOBAL UC &C CONTACT CENTER MARKET, 2014-2020 ($ MILLIONS)
    • TABLE 35 GLOBAL UC &C CONTACT CENTER MARKET BY VENDOR, 2014 ($ MILLIONS)
    • FIGURE 31 GLOBAL UC &C CONTACT CENTER MARKET SHARE BY VENDOR, 2014 (%)
  • UC&C CONTACT CENTER VENDORS AND THEIR OFFERINGS
    • Avaya
    • Cisco
    • Genesys
    • Interactive Intelligence
    • Huawei
    • Unify
    • Mitel
  • REGIONAL UC&C CONTACT CENTER MARKETS
    • TABLE 36 GLOBAL UC &C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS)
    • FIGURE 32 GLOBAL UC &C CONTACT CENTER MARKET SHARE BY REGION, 2014 (%)
  • HOSTED UC&C CONTACT CENTER MARKET
    • Regional Markets for Hosted/Cloud-based UC Contact Center Solutions
      • TABLE 37 GLOBAL HOSTED/CLOUD-BASED UC&C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS)
      • FIGURE 33 GLOBAL HOSTED/CLOUD-BASED UC &C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS)
    • Hosted UC&C Contact Center Solutions - An Overview of Key Offerings
    • Genesys
    • Cisco
    • Interactive Intelligence
    • Mitel
    • Avaya

CHAPTER 9 - REGIONAL UC&C MARKETS

  • TABLE 38 GLOBAL UC &C MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS)
  • FIGURE 34 GLOBAL UC &C MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS)
  • AMERICAS REGION
    • TABLE 39 AMERICAS UC &C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 35 AMERICAS UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
  • VOICE TELEPHONY
  • CONFERENCING SOLUTIONS
    • Web Conferencing
    • Videoconferencing
    • Audio Conferencing
  • EUROPE, MIDDLE EAST AND AFRICA (EMEA) REGION
    • TABLE 40 EMEA UC&C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 36 EMEA UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
  • VOICE TELEPHONY
  • CONFERENCING MARKET
    • Audio Conferencing
    • Videoconferencing
    • Web Conferencing
  • HOSTED UC&C MARKET IN THE EMEA REGION
    • TABLE 41 EMEA UC &C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($ MILLIONS)
    • FIGURE 37 EMEA UC &C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($ MILLIONS)
  • ASIA-PACIFIC REGION
    • TABLE 42 ASIA-PACIFIC UC&C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 38 ASIA-PACIFIC UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
  • DRIVERS AND CHALLENGES
  • ASIA-PACIFIC BUSINESS CHARACTERISTICS AND UC&C ADOPTION
  • VOICE TELEPHONY
  • CONFERENCING
    • Web Conferencing
    • Videoconferencing
    • Audio Conferencing
  • HOSTED UC&C MARKET IN ASIA-PACIFIC
    • TABLE 43 ASIA-PACIFIC VENDORS OF UC&C SOLUTIONS, 2014

CHAPTER 10 - APPLICATION OF UC&C BY ENTERPRISE SIZE

  • ANALYSIS OF UC&C MARKET BY SIZE OF BUSINESS
    • TABLE 44 GLOBAL ENTERPRISE UC &C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014 ($ MILLIONS)
    • FIGURE 39 GLOBAL ENTERPRISE UC &C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014 ($ MILLIONS)
    • TABLE 45 GLOBAL UC &C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014 (%)
    • FIGURE 40 GLOBAL UC &C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014 (%)
  • U.S. SMALL-MEDIUM BUSINESS SECTOR FOR UC&C SOLUTIONS
    • Factors Driving Growth in UC&C for SMBs

CHAPTER 11 - UC&C BY INDUSTRY SECTORS

  • APPLICATION OF UC&C SOLUTIONS BY INDUSTRY SEGMENT
    • HEALTHCARE INDUSTRY
      • TABLE 46 UC &C SOLUTIONS FOR THE HEALTHCARE INDUSTRY
  • FINANCIAL SERVICES INDUSTRY
  • MANUFACTURING INDUSTRY
  • FINANCE/STOCK TRADING
  • HOSPITALITY INDUSTRY
    • TABLE 47 UC &C SOLUTIONS FOR THE HOSPITALITY INDUSTRY
  • PUBLIC SECTOR (GOVERNMENT)
    • EDUCATION SECTOR
      • TABLE 48 UC &C SOLUTIONS FOR THE EDUCATION SECTOR
    • ANALYSIS OF GLOBAL UC&C MARKET BY INDUSTRY SECTOR
      • TABLE 49 GLOBAL UC&C MARKET REVENUE BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
      • FIGURE 41 GLOBAL UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)
  • REGIONAL MARKET ANALYSIS FOR UC&C SOLUTIONS BY INDUSTRY SECTOR
    • AMERICAS REGION
      • TABLE 50 AMERICAS UC &C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
      • FIGURE 42 AMERICAS UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)
    • EMEA REGION
      • TABLE 51 EMEA UC &C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
      • FIGURE 43 EMEA UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)
    • ASIA-PACIFIC
      • TABLE 52 ASIA-PACIFIC UC&C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS)
      • FIGURE 44 ASIA-PACIFIC UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%)

CHAPTER 12 - MARKET FOR UC&C BY TYPE OF DEPLOYMENT: ON-PREMISE OR CLOUD/HOSTED

  • TYPES OF UC&C DEPLOYMENT
    • ON-PREMISE UC&C DEPLOYMENT
    • HOSTED/CLOUD-BASED DEPLOYMENTS
    • HYBRID DEPLOYMENT
  • MARKET ANALYSIS FOR ON-PREMISE OR HOSTED UC&C DEPLOYMENT
    • TABLE 53 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 45 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS)
  • REGIONAL DEPLOYMENT TRENDS FOR UC&C SOLUTIONS
    • TABLE 54 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE AND REGION, 2014 ($ MILLIONS)
    • FIGURE 46 GLOBAL UC &C MARKET BY DEPLOYMENT TYPE AND REGION, 2014 (%)

CHAPTER 13 - MARKET ANALYSIS FOR HOSTED/CLOUD-BASED UCAAS SOLUTIONS

  • TYPES OF CLOUD-BASED DEPLOYMENT
    • PUBLIC CLOUD UCAAS
    • PRIVATE CLOUD UCAAS
    • HYBRID CLOUD UCAAS
  • ADVANTAGES/DISADVANTAGES OF A CLOUD-BASED SOLUTION
    • ADVANTAGES
    • DISADVANTAGES
  • MARKET OVERVIEW OF HOSTED UC&C SOLUTIONS
    • TABLE 55 GLOBAL UCAAS MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS)
    • FIGURE 47 GLOBAL UCAAS MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS)
    • HOSTED VOICE TELEPHONY
    • HOSTED WEB CONFERENCING
    • HOSTED UC COLLABORATIVE APPLICATIONS
  • ANALYSIS OF MARKET PLAYERS IN THE UCAAS SEGMENT
    • TABLE 56 GLOBAL UCAAS MARKET BY SERVICE PROVIDER, 2014 ($ MILLIONS)
    • FIGURE 48 GLOBAL UCAAS MARKET SHARE BY SERVICE PROVIDER, 2014 (%)
  • ANALYSIS OF CLOUD/HOSTED OFFERINGS OF TOP UCAAS VENDORS
    • ANALYSIS OF STAND-ALONE UCAAS VENDORS
      • Microsoft
      • Citrix
      • Avaya
      • Cisco
      • NTT/Arkadin
      • Orange Business Services
      • Google
      • AT&T
      • HP
      • Telefonica
      • Verizon
    • BUSINESS SUITE FOR UCAAS
      • TABLE 57 GLOBAL BUSINESS SUITE MARKET BY UCAAS VENDOR, 2014 ($ MILLIONS/%)
    • ADDITIONAL UCAAS PROVIDERS
      • RingCentral
      • 8X8
      • ShoreTel Sky
      • Vonage
      • West IP Communications
      • PGi
      • Fonality
      • Mitel
        • TABLE 58 SUBSCRIBERS TO BUSINESS SUITE UCAAS CLOUD SEATS, DECEMBER 2014 (UNITS/%)
    • PUBLIC AND PRIVATE BUSINESS SUITE UCAAS
      • TABLE 59 BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (UNITS)
      • FIGURE 49 BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (%)
    • REGIONAL ANALYSIS OF UCAAS MARKETS
      • TABLE 60 GLOBAL UCAAS SOLUTIONS MARKET BY REGION, THROUGH 2020 ($ MILLIONS)
      • FIGURE 50 GLOBAL UCAAS SOLUTIONS MARKET BY REGION, 2014-2020 ($ MILLIONS)

CHAPTER 14 - EMERGING TECHNOLOGY TRENDS IN UC&C

  • TEAM COLLABORATION APPLICATIONS
    • WEBRTC
      • TABLE 61 FEATURES OF KEY WEBRTC APPLICATIONS IN THE UC&C MARKET
    • OTT APPLICATIONS
    • MOBILITY APPLICATIONS
    • IT AND MOBILITY TRENDS BY BUSINESS SIZE
    • MOBILITY TRENDS IN THE U.S.
    • VIRTUALIZATION
    • FEDERATION
    • NEW STANDARDS FOR UC&C SOLUTIONS
    • VOICE TELEPHONY SEGMENT
    • UC COLLABORATIVE APPLICATIONS STANDARDS
    • VIDEO AND AUDIO CONFERENCING STANDARDS
    • WEBRTC FOR VIDEOCONFERENCING
    • CONTACT CENTER SOLUTION STANDARDS
      • TABLE 62 NEW STANDARDS FOR UC &C SOLUTIONS BY TECHNOLOGY
    • UC&C FORUMS FOR STANDARDS DEVELOPMENT

CHAPTER 15 - INDUSTRY STRUCTURE AND COMPETITIVE ANALYSIS

  • UC&C MARKET STRUCTURE
  • MARKET DRIVERS AND CHALLENGES
  • COMPETITIVE FACTORS
    • COMPETING ON THE VOICE TELEPHONY OR COLLABORATIVE APPS FRONT
    • STRATEGIC INVESTMENTS BY VENDORS
    • TECHNOLOGY AS A COMPETITIVE ADVANTAGE
    • CLOUD-HOSTED UCAAS CAPABILITY
    • MOBILITY APPLICATIONS BECOME INTEGRAL TO UCC SOLUTIONS
    • MARKET ANALYSIS
    • MARKET SHARE OF UC&C SOLUTION PROVIDERS
      • TABLE 63 GLOBAL UC &C SOLUTIONS MARKET BY PROVIDER, 2014 ($ MILLIONS)
      • FIGURE 51 GLOBAL UC &C SOLUTIONS MARKET SHARE BY PROVIDER, 2014 (%)
  • UC&C MARKET LEADERS
    • CISCO
    • MICROSOFT CORP.
    • AVAYA
    • INTERCALL
    • IBM
    • MITEL
    • SHORETEL
  • ACQUISITIONS AND PARTNERSHIPS
    • TABLE 64 ANALYSIS OF KEY ACQUISITIONS IN THE UC&C MARKET, 2003-2015
  • PRICING TRENDS FOR UC&C SOLUTIONS
  • PURCHASING INFLUENCES FOR UC&C SOLUTIONS

CHAPTER 16 - COMPANY PROFILES

  • 8X8 INC.
  • ALCATEL-LUCENT ENTERPRISE
  • AT&T
  • AVAYA
  • BLUE JEANS NETWORKS
  • BT GLOBAL SERVICES
  • CISCO SYSTEMS INC.
  • CITRIX SYSTEMS INC.
  • HEWLETT PACKARD (HP)
  • HUAWEI TECHNOLOGIES CO. LTD.
  • IBM
  • INTERACTIVE INTELLIGENCE
  • INTERCALL
  • LIFESIZE
  • MICROSOFT
  • MITEL NETWORKS
  • NEC
  • NTT COMMUNICATIONS
  • ORANGE BUSINESS SERVICES
  • PANTERRA NETWORKS
  • POLYCOM INC.
  • RINGCENTRAL INC.
  • SHORETEL INC.
  • TELSTRA CORP. LTD.
  • TELEFONICA
  • UNIFY INC.
  • VERIZON COMMUNICATIONS
  • WEST CORP.

CHAPTER 17 - APPENDIX

  • TABLE 65 SUMMARY OF KEY PATENTS IN THE UC &C MARKET

LIST OF TABLES

  • SUMMARY TABLE: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS) 7
    • TABLE 1: GLOBAL UC &C MARKET BY SOLUTION SEGMENT, THROUGH 2020 ($ MILLIONS) 20
    • TABLE 2: GLOBAL UC &C MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS) 22
    • TABLE 3: GLOBAL UC &C MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($ MILLIONS) 23
    • TABLE 4: GLOBAL UC &C MARKET BY INFORMATION TECHNOLOGY SEGMENT, THROUGH 2020 ($ MILLIONS) 25
    • TABLE 5: GLOBAL TDM AND IP PBX SYSTEM SHIPMENTS MARKET SHARE BY REGION, 2014 AND 2015 (%) 28
    • TABLE 6: GLOBAL TDM AND IP PBX UC &C MARKET BY VOICE TELEPHONY, THROUGH 2020 ($ MILLIONS) 29
    • TABLE 7: GLOBAL UC &C VOICE TELEPHONY MARKET BY TOP VENDORS, 2014 ($ MILLIONS) 31
    • TABLE 8: GLOBAL UC &C VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS) 33
    • TABLE 9: GLOBAL UC&C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, THROUGH 2020 (%) 36
    • TABLE 10: GLOBAL HOSTED/CLOUD UC &C VOICE TELEPHONY MARKET BY REGION, 2014 ($ MILLIONS) 39
    • TABLE 11: GLOBAL UC &C CONFERENCING MARKET BY SEGMENT, THROUGH 2020 ($ MILLIONS) 43
    • TABLE 12: GLOBAL UC &C CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 45
    • TABLE 13: GLOBAL UC &C CONFERENCING MARKET BY SEGMENT AND REGION, 2014 ($ MILLIONS) 47
    • TABLE 14: GLOBAL UC &C WEB CONFERENCING MARKET, THROUGH 2020 ($ MILLIONS) 49
    • TABLE 15: GLOBAL UC &C WEB CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 51
    • TABLE 16: GLOBAL UC &C WEB CONFERENCING MARKET BY REGION, 2014 ($ MILLIONS) 53
    • TABLE 17: GLOBAL UC &C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS) 56
    • TABLE 18: GLOBAL UC &C VIDEOCONFERENCING MARKET, THROUGH 2020 ($ MILLIONS) 60
    • TABLE 19: GLOBAL UC &C VIDEOCONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 61
    • TABLE 20: GLOBAL UC &C VIDEOCONFERENCING MARKET BY REGION, 2014 ($ MILLIONS) 66
    • TABLE 21: GLOBAL UC &C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS) 68
    • TABLE 22: PRODUCT FEATURES OF POPULAR HOSTED VIDEOCONFERENCING SOLUTIONS 69
    • TABLE 23: GLOBAL UC&C AUDIO CONFERENCING MARKET, THROUGH 2020 ($ MILLIONS) 72
    • TABLE 24: GLOBAL AUDIO CONFERENCING MARKET BY VENDOR, 2014 ($ MILLIONS) 73
    • TABLE 25: GLOBAL UC &C AUDIO CONFERENCING MARKET BY REGION, 2014 ($ MILLIONS) 75
    • TABLE 26: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, THROUGH 2020 ($ MILLIONS) 80
    • TABLE 27: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY SEGMENT, 2014 ($ MILLIONS) 81
    • TABLE 28: KEY FEATURES OF TOP UC&C SOLUTIONS WITH UNIFIED MESSAGING FEATURES BY VENDOR 83
    • TABLE 29: KEY FEATURES OF TOP UC &C SOLUTIONS WITH IM/PRESENCE FUNCTIONALITY BY VENDOR 84
    • TABLE 30: GLOBAL MOBILITY APPS MARKET, THROUGH 2020 ($ MILLIONS) 87
    • TABLE 31: KEY FEATURES OF TOP UC &C SOLUTIONS WITH MOBILITY FEATURES BY VENDOR 89
    • TABLE 32: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET BY VENDOR, 2014 ($ MILLIONS) 90
    • TABLE 33: GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014 ($ MILLIONS) 92
    • TABLE 34: GLOBAL UC &C CONTACT CENTER MARKET, THROUGH 2020 ($ MILLIONS) 95
    • TABLE 35: GLOBAL UC &C CONTACT CENTER MARKET BY VENDOR, 2014 ($ MILLIONS) 97
    • TABLE 36: GLOBAL UC &C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS) 100
    • TABLE 37: GLOBAL HOSTED/CLOUD-BASED UC&C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS) 102
    • TABLE 38: GLOBAL UC &C MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS) 106
    • TABLE 39: AMERICAS UC &C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 108
    • TABLE 40: EMEA UC&C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 112
    • TABLE 41: EMEA UC &C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($ MILLIONS) 117
    • TABLE 42: ASIA-PACIFIC UC&C MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 119
    • TABLE 43: ASIA-PACIFIC VENDORS OF UC&C SOLUTIONS, 2014 124
    • TABLE 44: GLOBAL ENTERPRISE UC &C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014 ($ MILLIONS) 129
    • TABLE 45: GLOBAL UC &C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014 (%) 130
    • TABLE 46: UC &C SOLUTIONS FOR THE HEALTHCARE INDUSTRY 135
    • TABLE 47: UC &C SOLUTIONS FOR THE HOSPITALITY INDUSTRY 137
    • TABLE 48: UC &C SOLUTIONS FOR THE EDUCATION SECTOR 139
    • TABLE 49: GLOBAL UC&C MARKET REVENUE BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 140
    • TABLE 50: AMERICAS UC &C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 143
    • TABLE 51: EMEA UC &C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 145
    • TABLE 52: ASIA-PACIFIC UC&C MARKET BY INDUSTRY SECTOR, 2014 ($ MILLIONS) 147
    • TABLE 53: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, THROUGH 2020 ($ MILLIONS) 152
    • TABLE 54: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE AND REGION, 2014 ($ MILLIONS) 154
    • TABLE 55: GLOBAL UCAAS MARKET BY SOLUTION TYPE, THROUGH 2020 ($ MILLIONS) 161
    • TABLE 56: GLOBAL UCAAS MARKET BY SERVICE PROVIDER, 2014 ($ MILLIONS) 163
    • TABLE 57: GLOBAL BUSINESS SUITE MARKET BY UCAAS VENDOR, 2014 ($ MILLIONS/%) 171
    • TABLE 58: SUBSCRIBERS TO BUSINESS SUITE UCAAS CLOUD SEATS, DECEMBER 2014 (UNITS/%) 174
    • TABLE 59: BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (UNITS) 175
    • TABLE 60: GLOBAL UCAAS SOLUTIONS MARKET BY REGION, THROUGH 2020 ($ MILLIONS) 177
    • TABLE 61: FEATURES OF KEY WEBRTC APPLICATIONS IN THE UC&C MARKET 181
    • TABLE 62: NEW STANDARDS FOR UC &C SOLUTIONS BY TECHNOLOGY 187
    • TABLE 63: GLOBAL UC &C SOLUTIONS MARKET BY PROVIDER, 2014 ($ MILLIONS) 197
    • TABLE 64: ANALYSIS OF KEY ACQUISITIONS IN THE UC&C MARKET, 2003-2015 204
    • TABLE 65: SUMMARY OF KEY PATENTS IN THE UC &C MARKET 226

LIST OF FIGURES

  • SUMMARY FIGURE: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS) 7
    • FIGURE 1: UC &C TECHNOLOGY CONTINUUM CURVE 14
    • FIGURE 2: GLOBAL UC&C MARKET BY SOLUTION SEGMENT, 2014-2020 ($ MILLIONS) 21
    • FIGURE 3: GLOBAL UC &C MARKET BY BUSINESS SIZE, 2014 ($ MILLIONS) 22
    • FIGURE 4: GLOBAL UC &C MARKET BY REGION AND SOLUTION SEGMENT, 2014 ($ MILLIONS) 23
    • FIGURE 5: GLOBAL UC &C MARKET BY INFORMATION TECHNOLOGY SEGMENT, 2014-2020 ($ MILLIONS) 25
    • FIGURE 6: GLOBAL TDM AND IP PBX UC &C MARKET BY VOICE TELEPHONY, 2014-2020 ($ MILLIONS) 30
    • FIGURE 7: GLOBAL UC &C VOICE TELEPHONY MARKET SHARE BY TOP VENDORS, 2014 (%) 31
    • FIGURE 8: GLOBAL UC &C VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%) 33
    • FIGURE 9: GLOBAL UC &C VOICE TELEPHONY SOLUTIONS MARKET SHARE BY DEPLOYMENT TYPE, 2014-2020 (%) 36
    • FIGURE 10: GLOBAL HOSTED/CLOUD UC&C VOICE TELEPHONY MARKET SHARE BY REGION, 2014 (%) 39
    • FIGURE 11: GLOBAL UC &C CONFERENCING MARKET BY SEGMENT, 2014-2020 ($ MILLIONS) 43
    • FIGURE 12: GLOBAL UC &C CONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 45
    • FIGURE 13: GLOBAL UC &C CONFERENCING MARKET BY SEGMENT AND REGION, 2014 ($ MILLIONS) 47
    • FIGURE 14: GLOBAL UC &C WEB CONFERENCING MARKET, 2014-2020 ($ MILLIONS) 50
    • FIGURE 15: GLOBAL UC &C WEB CONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 51
    • FIGURE 16: GLOBAL UC &C WEB CONFERENCING MARKET SHARE BY REGION, 2014 (%) 53
    • FIGURE 17: GLOBAL UC &C WEB CONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS) 56
    • FIGURE 18: GLOBAL UC &C VIDEOCONFERENCING MARKET, 2014-2020 ($ MILLIONS) 60
    • FIGURE 19: GLOBAL UC &C VIDEOCONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 61
    • FIGURE 20: GLOBAL UC &C VIDEOCONFERENCING MARKET SHARE BY REGION, 2014 (%) 66
    • FIGURE 21: GLOBAL UC &C VIDEOCONFERENCING MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS) 68
    • FIGURE 22: GLOBAL UC &C AUDIO CONFERENCING MARKET, 2014-2020 ($ MILLIONS) 72
    • FIGURE 23: GLOBAL AUDIO CONFERENCING MARKET SHARE BY VENDOR, 2014 (%) 74
    • FIGURE 24: GLOBAL UC &C AUDIO CONFERENCING MARKET SHARE BY REGION, 2014 (%) 76
    • FIGURE 25: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET, 2014-2020 ($ MILLIONS) 80
    • FIGURE 26: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY SEGMENT, 2014 (%) 81
    • FIGURE 27: GLOBAL MOBILITY APPS MARKET, 2014-2020 ($ MILLIONS) 87
    • FIGURE 28: GLOBAL UC COLLABORATIVE APPLICATIONS MARKET SHARE BY VENDOR, 2014 (%) 90
    • FIGURE 29: GLOBAL ON-PREMISE AND HOSTED UC COLLABORATIVE APPLICATIONS MARKET BY REGION, 2014 ($ MILLIONS) 92
    • FIGURE 30: GLOBAL UC &C CONTACT CENTER MARKET, 2014-2020 ($ MILLIONS) 96
    • FIGURE 31: GLOBAL UC &C CONTACT CENTER MARKET SHARE BY VENDOR, 2014 (%) 97
    • FIGURE 32: GLOBAL UC &C CONTACT CENTER MARKET SHARE BY REGION, 2014 (%) 100
    • FIGURE 33: GLOBAL HOSTED/CLOUD-BASED UC &C CONTACT CENTER MARKET BY REGION, 2014 ($ MILLIONS) 102
    • FIGURE 34: GLOBAL UC &C MARKET BY REGION AND SOLUTIONS, 2014 ($ MILLIONS) 106
    • FIGURE 35: AMERICAS UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 108
    • FIGURE 36: EMEA UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 112
    • FIGURE 37: EMEA UC &C MARKET BY DEPLOYMENT TYPE AND SUBREGION, 2014 ($ MILLIONS) 117
    • FIGURE 38: ASIA-PACIFIC UC &C MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 119
    • FIGURE 39: GLOBAL ENTERPRISE UC &C MARKET BY SIZE OF BUSINESS AND SOLUTION TYPE, 2014 ($ MILLIONS) 129
    • FIGURE 40: GLOBAL UC &C MARKET SHARE BY DEPLOYMENT TYPE FOR MEDIUM AND LARGE ENTERPRISES, 2014 (%) 130
    • FIGURE 41: GLOBAL UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 141
    • FIGURE 42: AMERICAS UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 143
    • FIGURE 43: EMEA UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 145
    • FIGURE 44: ASIA-PACIFIC UC &C MARKET SHARE BY INDUSTRY SECTOR, 2014 (%) 147
    • FIGURE 45: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE, 2014-2020 ($ MILLIONS) 152
    • FIGURE 46: GLOBAL UC &C MARKET BY DEPLOYMENT TYPE AND REGION, 2014 (%) 154
    • FIGURE 47: GLOBAL UCAAS MARKET BY SOLUTION TYPE, 2014-2020 ($ MILLIONS) 161
    • FIGURE 48: GLOBAL UCAAS MARKET SHARE BY SERVICE PROVIDER, 2014 (%) 165
    • FIGURE 49: BUSINESS SUITE UCAAS CLOUD SEATS BY MODEL TYPE, 2014 (%) 175
    • FIGURE 50: GLOBAL UCAAS SOLUTIONS MARKET BY REGION, 2014-2020 ($ MILLIONS) 177
    • FIGURE 51: GLOBAL UC &C SOLUTIONS MARKET SHARE BY PROVIDER, 2014 (%) 197
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