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市場調査レポート

世界の通信ソフトウェアプロフェッショナルサービス市場:市場シェア

Telecoms Software: Worldwide Market Shares 2012

発行 Analysys Mason 商品コード 218343
出版日 ページ情報 英文 PPT and PDF (135 slides); Excel
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世界の通信ソフトウェアプロフェッショナルサービス市場:市場シェア Telecoms Software: Worldwide Market Shares 2012
出版日: 2013年09月16日 ページ情報: 英文 PPT and PDF (135 slides); Excel
概要

2012年における通信ソフトウェア市場は241億米ドルを生成し、2011年の229億米ドルから5.2%増加しました。全体市場は依然として極めて細分化しており、サプライヤーの上位6社は市場全体のわずか48.8%を構成しているに過ぎず、数百のOSS/BSSベンダーが残り51.2%の収益を構成しています。

当レポートでは、世界の通信ソフトウェアプロフェッショナルサービス(TSPS)市場における主要サプライヤーの収益シェアについて調査分析し、6つのソフトウェア市場セグメントとその2次セグメント、4つの通信サービス部門(モバイル、PSTN、ビジネスおよび住宅用ブロードバンド)、および4つの地域別による市場シェアデータを提供しており、概略下記の構成でお届けいたします。

エグゼクティブサマリー

  • 世界の通信ソフトウェア市場シェア
  • 世界の通信ソフトウェア市場シェア:サービス部門別
  • 世界の通信ソフトウェア市場シェア:地域別
  • 世界の通信ソフトウェア製品収益
  • 世界の通信ソフトウェア製品関連サービス収益

事業環境

  • 事業環境
  • 地域展望

市場定義

市場シェア

市場シェア:収益管理

  • 全体的な収益管理市場のサマリー
  • 全体的な収益管理市場のサマリー:比較
  • 全体的な収益管理市場のサマリー:地域別・比較
  • 収益管理市場のシェア:製品収益別
  • 収益管理市場のシェア:製品関連サービス収益
  • プリペイドビリング
  • ポストペイドビリング
  • コンバージェントビリング
  • パートナー・相互接続
  • ビジネス最適化
  • 仲介

市場シェア:サービスデリバリープラットフォーム(SDP)

  • サービスデリバリープラットフォームソフトウェア市場の区分の変更についてのサマリー
  • 全体的なSDP市場のサマリー
  • 全体的なSDP市場のサマリー:比較
  • 全体的なSDP市場のサマリー:地域別・比較
  • SDP市場のシェア:製品収益別
  • SDP市場のシェア:製品関連サービス収益
  • 通信アプリケーションサーバー(TAS)
  • コンテンツマネジメント・デリバリー(CMD)
  • モバイルコンテンツマネジメント・デリバリー(MCMD)
  • 固定コンテンツマネジメント・デリバリー(FCMD)
  • ポリシー管理(PM)
  • 加入者データ管理(SDM)

市場シェア:顧客ケア

  • 全体的な顧客ケア市場のサマリー
  • 全体的な顧客ケア市場のシェア:製品収益別
  • 全体的な顧客ケア市場のシェア:製品関連サービス収益
  • 顧客インタラクション
  • 顧客関係管理
  • 加入者管理
  • デバイス管理

市場シェア:サービスフルフィルメント

  • 全体的なサービスフルフィルメント市場のサマリー
  • 全体的なサービスフルフィルメント市場のシェア:製品収益別
  • 全体的なサービスフルフィルメント市場のシェア:製品関連サービス収益
  • 発注管理
  • 在庫管理
  • アクティベーション
  • エンジニアリングシステム

市場シェア:サービス保証

  • 全体的なサービス保証市場のサマリー
  • 全体的なサービス保証市場のサマリー:比較
  • サービスマネジメントシステム
  • 障害・イベント管理システム
  • パフォーマンスモニタリングシステム
  • ワークフォースオートメーションシステム
  • プローブシステム

ベンダー分析サマリー

ベンダー分析サマリー:収益管理

  • 収益管理ベンダー分析サマリー:地域・サービス部門別(1)-(5)

ベンダー分析サマリー:サービスデリバリープラットフォーム

  • SDPベンダー分析サマリー:地域・2次区分別(1)-(4)
  • SDPベンダー分析サマリー:地域・サービス部門別(1)-(4)

ベンダー分析サマリー:顧客ケア

  • 顧客ケアベンダー分析サマリー:地域・サービス部門別(1)-(4)
  • 顧客ケアベンダー分析サマリー:2次区分別(1)-(4)

ベンダー分析サマリー:サービスフルフィルメント

  • サービスフルフィルメントベンダー分析サマリー:地域・サービス部門別(1)-(4)
  • サービスフルフィルメントベンダー分析サマリー:2次区分別(1)-(2)

ベンダー分析サマリー:サービス保証

  • サービス保証ベンダー分析サマリー:地域・サービス部門別(1)-(3)
  • サービス保証ベンダー分析サマリー:2次区分別(1)-(3)

ベンダー分析サマリー:ネットワーク管理システム

  • NMSベンダー分析サマリー:地域・サービス部門別(1)-(2)

著者およびAnalysys Masonについて

図表

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目次

The telecoms software market generated USD24.1 billion in revenue in 2012, up 5.2% from USD22.9 billion in 2011.

The value of the worldwide telecoms software market grew by 5.2% (or USD1.2 billion) between 2011 and 2012, from USD22.9 billion to USD24.1 billion. The overall market is still highly fragmented: the top-six suppliers accounted for just 48.8% of the total market, and several hundred OSS/BSS vendors accounted for the remaining 51.2% of revenue.

This Report:

  • provides detailed market share data for the worldwide telecoms software market, split into:
    • six software market segments and their sub-segments
    • four telecoms service sectors: mobile, PSTN, business and residential broadband
    • four geographical regions
  • identifies the overall market-leading vendors and provides breakdowns by geographical region and service type
  • includes an overview of key trends in the telecoms software market in 2012 and an analysis of the business environment and 2012 contract wins
  • provides recommendations for communications service providers (CSPs) and suppliers.

DATA COVERAGE

The Report and its associated data annex provides detailed market share data for the following telecoms software segments and sub-segments:

Revenue management

  • Billing
    • Prepaid
    • Postpaid
    • Convergent
  • Partner and interconnect
  • Business optimisation
  • Mediation

Service delivery platforms

  • Content management and delivery
  • Telecoms application servers
  • Policy management
  • Subscriber data management

Customer care

  • Customer interaction
  • Customer relationship management
  • Subscriber management
  • Device management

Service fulfilment

  • Order management
  • Inventory management
  • Activation
  • Engineering systems

Service assurance

  • Service management
  • Fault and event management
  • Performance monitoring
  • Workforce automation
  • Probe systems

Network management systems

  • Mobile
  • Residential broadband
  • Business data services
  • PSTN

GEOGRAPHICAL COVERAGE

The market share data is split into the following four regions:

  • Asia-Pacific (APAC)
  • Europe, the Middle East and Africa (EMEA)
  • Latin America (LATAM)
  • North America (NA)

COMPANY COVERAGE

Analysys Mason tracks the market shares of more than 200 independent software suppliers and network equipment manufacturers' software business units, including the following market leaders:

  • lcatel-Lucent
  • Amdocs
  • Avaya
  • CA
  • Cisco Systems
  • Comptel
  • Comverse
  • Convergys
  • CSG International
  • Ericsson
  • Hewlett-Packard (HP)
  • Huawei Technologies
  • IBM
  • JDS Uniphase (JDSU)
  • NEC/NetCracker
  • Nokia Siemens Networks (now Nokia Solutions and Networks)
  • Oracle
  • SAP
  • Tektronix
  • ZTE

About the authors

Patrick Kelly (Research Director) sets the direction of Analysys Mason's Telecoms Software research stream, which focuses on identifying the rapidly growing segments in the telecoms software market and providing forecast and market share data by region and service type. He has produced research on policy management, cloud computing, LTE and mobile backhaul, IP next-generation service assurance, and customer experience management. Patrick is a frequent speaker at industry and user group conferences. He holds a BSc from the University of Vermont, and an MBA from Plymouth College.

Mark H. Mortensen (Principal Analyst) is the lead analyst for Analysys Mason's Customer Care, Service Fulfilment and Digital Economy Software Strategies research programmes. The first 20 years of Mark's career were spent at Bell Laboratories, where he developed software products for new markets and network technologies, and designed the interaction of operations and business support systems (OSS/BSS) with the underlying network hardware. Mark was Chief Scientist of Management Systems at Bell Labs, and has also been president of his own OSS strategy consulting company, CMO at the inventory specialist Granite Systems, VP of Product Strategy at Telcordia Technologies, and SVP of Marketing at a network planning software vendor. Mark holds an MPhil and a PhD in physics from Yale University and has received two AT&T Architecture awards for innovative software solutions.

Glen Ragoonanan (Senior Analyst) is the lead analyst for Analysys Mason's Infrastructure Solutions, Service Delivery Platforms and Software-Controlled Networking research programmes. Before joining Analysys Mason, Glen worked for Fujitsu, designing, delivering and managing integrated solutions. Glen is a Chartered Engineer and project management professional with an MSc from Coventry University.

Table of Contents

  • 8. Executive summary
  • 9. Worldwide telecoms software market shares in 2012
  • 10. Worldwide telecoms software market shares in 2011 and 2012
  • 11. Worldwide telecoms software market shares in 2012: by service sector
  • 12. Worldwide telecoms software market shares in 2012: by region
  • 13. Worldwide telecoms software product revenue in 2012
  • 14. Worldwide telecoms software product-related services revenue in 2012
  • 15. Business environment
  • 16. The business environment in 2012
  • 17. Regional outlook for 2013
  • 18. Market definition
  • 19. Summary of changes to our segmentation of the service delivery platforms software market
  • 20. Telecoms software market segmentation
  • 21. Telecoms software market definitions
  • 22. Revenue management sub-segment definitions
  • 23. Service delivery platforms sub-segment definitions
  • 24. Customer care sub-segment definitions
  • 25. Service fulfilment sub-segment definitions
  • 26. Service assurance sub-segment definitions
  • 27. NMS segment and sub-segment definitions
  • 28. Market shares
  • 29. Market shares: Revenue management
  • 30. Overall revenue management market summary
  • 31. Overall revenue management market summary, with 2011 comparison
  • 32. Overall revenue management market summary by region, with 2011 comparison
  • 33. Revenue management market shares by product revenue
  • 34. Revenue management market shares by product-related services revenue
  • 35. Prepaid billing
  • 36. Postpaid billing
  • 37. Convergent billing
  • 38. Partner and interconnect
  • 39. Business optimisation
  • 40. Mediation
  • 41. Market shares: Service delivery platforms
  • 42. Summary of changes to our segmentation of the service delivery platforms software market
  • 43. Overall SDP market summary
  • 44. Overall SDP market summary, with 2011 comparison
  • 45. Overall SDP market summary by region, with 2011 comparison
  • 46. SDP market shares by product revenue
  • 47. SDP market shares by product-related services revenue
  • 48. Telecoms application servers (TAS)
  • 49. Content management and delivery (CMD)
  • 50. Mobile content management and delivery (MCMD)
  • 51. Fixed content management and delivery (FCMD)
  • 52. Policy management (PM)
  • 53. Subscriber data management (SDM)
  • 54. Market shares: Customer care
  • 55. Overall customer care market summary
  • 56. Customer care market shares by product revenue
  • 57. Customer care market shares by product-related services revenue
  • 58. Customer interaction
  • 59. Customer relationship management
  • 60. Subscriber management
  • 61. Device management
  • 62. Market shares: Service fulfilment
  • 63. Overall service fulfilment market summary
  • 64. Service fulfilment market shares by product revenue
  • 65. Service fulfilment market shares by product-related services revenue
  • 66. Order management
  • 67. Inventory management
  • 68. Activation
  • 69. Engineering systems
  • 70. Market shares: Service assurance
  • 71. Overall service assurance market summary
  • 72. Overall service assurance market summary, with 2011 comparison
  • 73. Service management systems
  • 74. Fault and event management systems
  • 75. Performance monitoring systems
  • 76. Workforce automation systems
  • 77. Probe systems
  • 78. Market shares: Network management systems
  • 79. Overall NMS market summary
  • 80. Overall NMS market summary, with 2010 and 2011 comparison
  • 81. Overall NMS market summary by region, with 2010 and 2011 comparison
  • 82. NMS market shares by product revenue
  • 83. NMS market shares by product-related services revenue
  • 84. Mobile NMS
  • 85. Business data services NMS
  • 86. Residential broadband NMS
  • 87. PSTN NMS
  • 88. Vendor analysis summaries
  • 89. Vendor analysis summaries: Revenue management
  • 90. Revenue management vendor analysis summary, by region and service sector [1]
  • 91. Revenue management vendor analysis summary, by region and service sector [2]
  • 92. Revenue management vendor analysis summary, by region and service sector [3]
  • 93. Revenue management vendor analysis summary, by region and service sector [4]
  • 94. Revenue management vendor analysis summary, by region and service sector [5]
  • 95. Vendor analysis summaries: Service delivery platforms
  • 96. SDP vendor analysis summary, by region and sub-segment [1]
  • 97. SDP vendor analysis summary, by region and sub-segment [2]
  • 98. SDP vendor analysis summary, by region and sub-segment [3]
  • 99. SDP vendor analysis summary, by region and sub-segment [4]
  • 100. SDP vendor analysis summary, by region and service sector [1]
  • 101. SDP vendor analysis summary, by region and service sector [2]
  • 102. SDP vendor analysis summary, by region and service sector [3]
  • 103. SDP vendor analysis summary, by region and service sector [4]
  • 104. Vendor analysis summaries: Customer care
  • 105. Customer care vendor analysis summary, by region and service sector [1]
  • 106. Customer care vendor analysis summary, by region and service sector [2]
  • 107. Customer care vendor analysis summary, by region and service sector [3]
  • 108. Customer care vendor analysis summary, by region and service sector [4]
  • 109. Customer care vendor analysis summary, by sub-segment [1]
  • 110. Customer care vendor analysis summary, by sub-segment [2]
  • 111. Customer care vendor analysis summary, by sub-segment [3]
  • 112. Vendor analysis summaries: Service fulfilment
  • 113. Service fulfilment vendor analysis summary, by region and service sector [1]
  • 114. Service fulfilment vendor analysis summary, by region and service sector [2]
  • 115. Service fulfilment vendor analysis summary, by region and service sector [3]
  • 116. Service fulfilment vendor analysis summary, by region and service sector [4]
  • 117. Service fulfilment vendor analysis summary, by sub-segment [1]
  • 118. Service fulfilment vendor analysis summary, by sub-segment [2]
  • 119. Vendor analysis summaries: Service assurance
  • 120. Service assurance vendor analysis summary, by region and service sector [1]
  • 121. Service assurance vendor analysis summary, by region and service sector [2]
  • 122. Service assurance vendor analysis summary, by region and service sector [3]
  • 123. Service assurance vendor analysis summary, by sub-segment [1]
  • 124. Service assurance vendor analysis summary, by sub-segment [2]
  • 125. Service assurance vendor analysis summary, by sub-segment [3]
  • 126. Vendor analysis summaries: Network management systems
  • 127. NMS vendor analysis summary, by region and service sector [1]
  • 128. NMS vendor analysis summary, by region and service sector [2]
  • 129. About the authors and Analysys Mason
  • 130. About the authors [1]
  • 131. About the authors [2]
  • 132. About Analysys Mason
  • 133. Research from Analysys Mason
  • 134. Consulting from Analysys Mason

List of figures

  • Figure 1: Telecoms software market shares by revenue, worldwide, 2012
  • Figure 2: Telecoms software market shares by revenue, worldwide, 2011 and 2012
  • Figures 3a-d: Telecoms software market shares by revenue for mobile, business, PSTN and residential broadband services, worldwide, 2012
  • Figures 4a-d: Telecoms software market shares by revenue for APAC, EMEA, LATAM and NA, 2012
  • Figure 5: Telecoms software market shares by product revenue, worldwide, 2012
  • Figure 6: Telecoms software market shares by product-related services revenue, worldwide, 2012
  • Figure 7: Changes to Analysys Mason's segmentation of the service delivery platforms market
  • Figure 8: Telecoms software market segments
  • Figure 9: Definitions of the telecoms software market and its products and services
  • Figure 10: Definitions of revenue management sub-segments
  • Figure 11: Definitions of SDP and its sub-segments
  • Figure 12: Definitions of customer care and its sub-segments
  • Figure 13: Definitions of service fulfilment and its sub-segments
  • Figure 14: Definitions of service assurance and its sub-segments
  • Figure 15: Definitions of NMS and its segments and sub-segments
  • Figure 16: Revenue management market shares by revenue, worldwide, 2012
  • Figure 17: Revenue management market shares by revenue, worldwide, 2011 and 2012
  • Figure 18: Revenue management revenue by region, worldwide, 2011 and 2012
  • Figure 19: Revenue management market shares by product revenue, worldwide, 2012
  • Figure 20: Revenue management market shares by product-related services revenue, worldwide, 2012
  • Figure 21: Prepaid billing market shares by revenue, worldwide, 2012
  • Figure 22: Postpaid billing market shares by revenue, worldwide, 2012
  • Figure 23: Convergent billing market shares by revenue, worldwide, 2012
  • Figure 24: Partner and interconnect market shares by revenue, worldwide, 2012
  • Figure 25: Business optimisation market shares by revenue, worldwide, 2012
  • Figure 26: Mediation market shares by revenue, worldwide, 2012
  • Figure 27: Changes to Analysys Mason's segmentation of the service delivery platforms market
  • Figure 28: SDP market shares by revenue, worldwide, 2012
  • Figure 29: SDP market shares by revenue, worldwide, 2011 and 2012
  • Figure 30: SDP revenue by region, worldwide, 2011 and 2012
  • Figure 31: SDP market shares by product revenue, worldwide, 2012
  • Figure 32: SDP market shares by product-related services revenue, worldwide, 2012
  • Figure 33: Telecoms application servers market shares by revenue, worldwide, 2012
  • Figure 34: Content management and delivery market shares by revenue, worldwide, 2012
  • Figure 35: Mobile content management and delivery market shares by revenue, worldwide, 2012
  • Figure 36: Fixed content management and delivery market shares by revenue, worldwide, 2012
  • Figure 37: Policy management market shares by revenue, worldwide, 2012
  • Figure 38: Subscriber data management market shares by revenue, worldwide, 2012
  • Figure 39: Customer care market shares by revenue, worldwide, 2012
  • Figure 40: Customer care market shares by product revenue, worldwide, 2012
  • Figure 41: Customer care market shares by product-related services revenue, worldwide, 2012
  • Figure 42: Customer interaction market shares by revenue, worldwide, 2012
  • Figure 43: Customer relationship management market shares by revenue, worldwide, 2012
  • Figure 44: Subscriber management market shares by revenue, worldwide, 2012
  • Figure 45: Device management market shares by revenue, worldwide, 2012
  • Figure 46: Service fulfilment market shares by revenue, worldwide, 2012
  • Figure 47: Service fulfilment market shares by product revenue, worldwide, 2012
  • Figure 48: Service fulfilment market shares by product-related services revenue, worldwide, 2012
  • Figure 49: Order management market shares by revenue, worldwide, 2011
  • Figure 50: Inventory management market shares by revenue, worldwide, 2012
  • Figure 51: Activation market shares by revenue, worldwide, 2012
  • Figure 52: Engineering systems market shares by revenue, worldwide, 2012
  • Figure 53: Service assurance market shares by revenue, worldwide, 2012
  • Figure 54: Service assurance market shares by revenue, worldwide, 2011 and 2012
  • Figure 55: Service management systems market shares by revenue, worldwide, 2012
  • Figure 56: Fault and event management systems market shares by revenue, worldwide, 2012
  • Figure 57: Performance monitoring systems market shares by revenue, worldwide, 2012
  • Figure 58: Workforce automation systems market shares by revenue, worldwide, 2012
  • Figure 59: Probe systems market shares by revenue, worldwide, 2012
  • Figure 60: NMS market shares by revenue, worldwide, 2012
  • Figure 61: NMS market shares by revenue, worldwide, 2010-2012
  • Figure 62: NMS revenue by region, worldwide, 2010-2012
  • Figure 63: NMS market shares by product revenue, worldwide, 2012
  • Figure 64: NMS market shares by product-related services revenue, worldwide, 2012
  • Figure 65: Mobile NMS market shares by revenue, worldwide, 2012
  • Figure 66: Business data services NMS market shares by revenue, worldwide, 2012
  • Figure 67: Residential broadband NMS market shares by revenue, worldwide, 2012
  • Figure 68: PSTN NMS market shares by revenue, worldwide, 2012
  • Figure 69a-e: Comparison of revenue management suppliers by region and service sector
  • Figure 70a-d: Comparison of SDP suppliers by region and sub-segment
  • Figure 71a-d: Comparison of SDP suppliers by region and service sector
  • Figure 72a-d: Comparison of customer care suppliers by region and service sector
  • Figure 73a-c: Comparison of customer care suppliers by sub-segment
  • Figure 74a-d: Comparison of service fulfilment suppliers by region and service sector
  • Figure 75a-b: Comparison of service fulfilment suppliers by sub-segment
  • Figure 76a-c: Comparison of service assurance suppliers by region and service sector
  • Figure 77a-c: Comparison of service assurance suppliers by sub-segments
  • Figure 78a-b: Comparison of NMS suppliers by region and service sector
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