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市場調査レポート - 201439

中国のビジネスプロセスアウトソーシング市場(2011年)および主要都市分析

China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis

発行 Renub Research
出版日 ページ情報 英文 152 Pages
価格
中国のビジネスプロセスアウトソーシング市場(2011年)および主要都市分析 China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis
出版日: 2011年06月20日 ページ情報: 英文 152 Pages
概要

中国のビジネスプロセスアウトソーシング(BPO)市場は2014年末までに70億ドルの市場規模を超えると予測されており、機能別ではヒューマンリソースアウトソーシングの部門が40%以上の市場シェアを占めると予測されています。

当レポートでは、中国のビジネスプロセスアウトソーシング(BPO)市場の動向とアウトソーシング先の主要都市について調査分析し、BPOの市場規模実績・予測(〜2014年)、ビジネス機能別の内訳、ベンチャーキャピタル投資の動向、産業における主な障壁、主要24都市のプロファイル、アウトソーシング先として好まれる要因、インフラ・人材の状況などをまとめ、概略以下の構成でお届けいたします。

第1章 エグゼクティブサマリー

第2章 中国のBPO:過去・現在・未来の市場

  • 機能別:中国のBPO市場のシェア
  • ファイナンス&アカウンティング(F&A)アウトソーシング:過去・現在・未来の市場
    • ファイナンシャルアウトソーシングのビジネス分布
  • 中国のヒューマンリソースアウトソーシング (HRO) :過去・現在・未来の市場
    • ヒューマンリソースアウトソーシング:中国の地域市場
    • ヒューマンリソースアウトソーシングの将来の展望
  • カスタマーサービス/コールセンターアウトソーシング:過去・現在・未来の市場

第3章 中国のアウトソーシング先

  • 中国北部の都市
    • 北京
    • 大連
    • 大慶
    • ハルビン
    • 済南
    • 青島
    • 天津
  • 中国東部の都市
    • 杭州
    • 合肥
    • 南京
    • 南昌
    • 寧波
    • 上海
    • 蘇州
    • 無錫
  • 中国南部の都市
    • 福州
    • 広州
    • 深川
    • 厦門
  • 中国中西部の都市
    • 成都
    • 重慶
    • 長沙
    • 武漢
    • 西安

第4章 中国のBPO産業におけるベンチャーキャピタル投資

  • 中国のBPO部門の一般的な資金状況:2005年-2008年6月

第5章 中国のアウトソーシングの成長阻害因子

  • 才能の不足
  • 強力ブランドの不足
  • 規制・政策によるサポート

図表

目次

The report title “China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis” explains the complete information on china BPO market.

This report is divided into two parts as follows.

First Part - defines the past, present and future aspects of the China BPO industry

  • China past, present and future market trends
  • Venture capital investments in China BPO industry
  • Analyzed the key inhibitors of China BPO industry

Second Part - analyses the 21 key Chinese cities approved by the China' s State Council for the China Outsourcing Industry. Each of the 24 Chinese cities has been studied independently on the following format:

  • City Profile
  • Main contribution factors for each city, becoming a favoured service outsourcing destination
  • Present states of service outsourcing sectors
  • Related incentives for service outsourcing
  • Infrastructure
  • Human Resources

Research Highlights

  • China Business Process Outsourcing market will cross US$ 7 Billion by the end of 2014
  • Human Resource Outsourcing will be more than more than 40% by the end of 2014
  • As at 2009, Dalian was home to over 890 software and service outsourcing enterprises
  • In 2009, the signed and executed contract value of Harbin' s offshore outsourcing services were more than US$ 2 Billion and over US$ 290 Million, respectively
  • In 2008, Qingdao city approved 640 foreign investment projects
  • In 2009, the signed contract value of Tianjin' s city offshore outsourcing services amount was more than US$ 300 Million
  • At the end of 2009, a total of 70 Fortune 500 companies invested in 111 projects in Hangzhou
  • Beijing, Tianjin, Shanghai, Shenzhen, Guangzhou, Chongqing, Dalian, Chengdu, Xian, Jinan, Hefei, Nanchang, Nanjing etc. are some most popular cities for Outsourcing industry in China

Key Questions

  • What is the market share for each segment in BPO market during the year 2008 - 2014?
  • How many investments have been conducted in China BPO industry?
  • What are the main contribution factors for each city becoming the favoured service outsourcing city?
  • What is the present status of service outsourcing sectors for each city?

Data Sources

Information and data in this report has been collected from various printable and non-printable sources like Trade Journals, White papers, Online paid databases, News websites, Government Agencies, Magazines, Newspapers and Trade associations.

Table of Contents

1. Executive Summary

2. China Business Process Outsourcing (BPO) Past, Present and Future Market

  • 2.1. By Function - China BPO Market Share
  • 2.2. Finance and Accounting (F&A) Outsourcing Past, Present and Future Market
    • 2.2.1. Business Distribution of Financial Outsourcing
  • 2.3. China Human Resource Outsourcing (HRO) Past, Present & Future Market
    • 2.3.1. Human Resource Outsourcing Regional Markets in China
    • 2.3.2. Future Outlook Human Resource Outsourcing
  • 2.4. Customer Service/Call Centre Outsourcing Past, Present & Future Market

3. Outsourcing Destination in China

  • 3.1. Northern City of China
    • 3.1.1. Beijing
    • 3.1.2. Dalian
    • 3.1.3. Daqing
    • 3.1.4. Harbin
    • 3.1.5. Jinan
    • 3.1.6. Qingdao
    • 3.1.7. Tianjin
  • 3.2. Eastern China Cities
    • 3.2.1. Hangzhou
    • 3.2.2. Hefei
    • 3.2.3. Nanjing
    • 3.2.4. Nanchang
    • 3.2.5. Ningbo
    • 3.2.6. Shanghai
    • 3.2.7. Suzhou
    • 3.2.8. Wuxi
  • 3.3. Southern China Cities
    • 3.3.1. Fuzhou
    • 3.3.2. Guangzhou
    • 3.3.3. Shenzhen
    • 3.3.4. Xiamen
  • 3.4. Middle West China Cities
    • 3.4.1. Chengdu
    • 3.4.2. Chongqing
    • 3.4.3. Changsha
    • 3.4.4. Wuhan
    • 3.4.5. Xi' an

4. Venture Capital Investments in China BPO Industry

  • 4.1. The General Financing Conditions in China BPO Field from 2005 to June 2008

5. China Outsourcing Inhibitors

  • 5.1. Lack of Talent
  • 5.2. Lack of Strong Brand
  • 5.3. Regulatory and Policy Support

List of Figures:

  • Figure 2 - 1: China - Business Process Outsourcing Market (Billion US$), 2008 - 2010
  • Figure 2 - 2: China - Forecast for Business Process Outsourcing Market (Billion US$), 2011 - 2014
  • Figure 2 - 3: China - BPO Market Share by Business Function (Percent), 2008 - 2010
  • Figure 2 - 4: China - Forecast for BPO Market Share by Business Function (Percent), 2011 - 2014
  • Figure 2 - 5: Finance BPO Market Scale - US & China (Million US$), 2008
  • Figure 2 - 6: US, China - Proportion of Financial BPO Expenditure of Total Operation Cost (Percent), 2008
  • Figure 2 - 7: China - Finance and Accounting Outsourcing Market (Million US$), 2006 - 2010
  • Figure 2 - 8: China - Forecast for Finance and Accounting Outsourcing Market (Million US$), 2011 - 2014
  • Figure 2 - 9: China - Human Resource Outsourcing Market (Million US$), 2008 - 2010
  • Figure 2 - 10: China - Forecast for Human Resource Outsourcing Market (Million US$), 2011 - 2014
  • Figure 2 - 11: China - Key Human Resource Outsourcing Regional Markets, 2008
  • Figure 2 - 12: China - Customer Service / Call Centre Outsourcing Market (Million US$), 2008 - 2010
  • Figure 2 - 13: China - Forecast for Customer Service / Call Centre Outsourcing Market (Million US$), 2011 - 2014
  • Figure 3 - 1: Beijing - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 2: Dalian - Service Outsourcing Market Share ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 3: Daqing - Service Outsourcing Market Share ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 4: Qingdao - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 5: Tianjin - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 6: Hangzhou - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 7: Hefei - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 8: Nanjing - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 9: Shanghai - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2008
  • Figure 3 - 10: Suzhou - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 11: Wuxi - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 12: Guangzhou - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 13: Shenzhen - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 3 - 14: Xiamen - Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
  • Figure 5 - 1: China - Talent Challenges of Service Providers, 2008
  • Figure 5 - 2: China - Percentage of Expenses Dedicated to Employee' s Training, Year 2006 & 2008

List of Tables:

  • Table 3 - 1: Beijing - Service Outsourcing Providers, 2009
  • Table 3 - 2: Dalian - Service Outsourcing Providers, 2009
  • Table 3 - 3: Daqing - Service Outsourcing Providers, 2009
  • Table 3 - 4: Harbin - Service Outsourcing Providers, 2009
  • Table 3 - 5: Jinan - Service Outsourcing Providers, 2009
  • Table 3 - 6: Qingdao - Service Outsourcing Providers, 2009
  • Table 3 - 7: Tianjin - Tianjin Service Outsourcing Providers, 2009
  • Table 3 - 8: Hangzhou - Service Outsourcing Providers, 2009
  • Table 3 - 9: Hefei - Service Outsourcing Providers, 2009
  • Table 3 - 10: Nanjing - Service Outsourcing Providers, 2009
  • Table 3 - 11: Nanchang - Service Outsourcing Providers, 2009
  • Table 3 - 12: Ningbo - Ningbo Service Outsourcing Providers, 2009
  • Table 3 - 13: Shanghai - Service Outsourcing Providers, 2009
  • Table 3 - 14: Suzhou - Service Outsourcing Providers, 2009
  • Table 3 - 15: Wuxi - Service Outsourcing Providers, 2009
  • Table 3 - 16: Fuzhou - Fuzhou Service Outsourcing Providers, 2009
  • Table 3 - 17: China - Guangzhou Service Outsourcing Providers, 2009
  • Table 3 - 18: Shenzhen - Service Outsourcing Providers, 2009
  • Table 3 - 19: Xiamen - Xiamen Service Outsourcing Providers, 2009
  • Table 3 - 20: Chengdu - Service Outsourcing Providers, 2009
  • Table 3 - 21: Chongqing - Service Outsourcing Providers, 2009
  • Table 3 - 22: Changsha - Service Outsourcing Providers, 2009
  • Table 3 - 23: Wuhan - Service Outsourcing Providers, 2009
  • Table 3 - 24: Xi' an - Service Outsourcing Providers, 2009
  • Table 4 - 1: China - Investments in BPO Industry, 2005 - June 2008
  • Table 4 - 2: China - General Financing Conditions in BPO Field (Million US$), 2005 - June 2008
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