The report title “China Business Process Outsourcing (BPO) Market
2011 & Cities Outsourcing Analysis” explains the complete
information on china BPO market.
This report is divided into two parts as follows.
First Part - defines the past, present and future aspects of the China BPO
industry
China past, present and future market trends
Venture capital investments in China BPO industry
Analyzed the key inhibitors of China BPO industry
Second Part - analyses the 21 key Chinese cities approved by the China' s State
Council for the China Outsourcing Industry. Each of the 24 Chinese cities has
been studied independently on the following format:
City Profile
Main contribution factors for each city, becoming a favoured service
outsourcing destination
Present states of service outsourcing sectors
Related incentives for service outsourcing
Infrastructure
Human Resources
Research Highlights
China Business Process Outsourcing market will cross US$ 7 Billion by the
end of 2014
Human Resource Outsourcing will be more than more than 40% by the end of
2014
As at 2009, Dalian was home to over 890 software and service outsourcing
enterprises
In 2009, the signed and executed contract value of Harbin' s offshore
outsourcing services were more than US$ 2 Billion and over US$ 290 Million,
respectively
In 2008, Qingdao city approved 640 foreign investment projects
In 2009, the signed contract value of Tianjin' s city offshore outsourcing
services amount was more than US$ 300 Million
At the end of 2009, a total of 70 Fortune 500 companies invested in 111
projects in Hangzhou
Beijing, Tianjin, Shanghai, Shenzhen, Guangzhou, Chongqing, Dalian,
Chengdu, Xian, Jinan, Hefei, Nanchang, Nanjing etc. are some most popular
cities for Outsourcing industry in China
Key Questions
What is the market share for each segment in BPO market during the year
2008 - 2014?
How many investments have been conducted in China BPO industry?
What are the main contribution factors for each city becoming the favoured
service outsourcing city?
What is the present status of service outsourcing sectors for each city?
Research Methodology
This report has been made by secondary research through visiting various
Chinese government sites, Industries and Chinese local news paper' s websites
and magazine. We have considered Finance and Account Outsourcing, Human
Resource Outsourcing and Customer Service Outsourcing as the core business of
China BPO industry in this report. For analyzing the key destinations city in
china outsourcing industry, we are following all the 21 cites, approved by the
China' s State Council. In total we have studied 24 cities in the report.
Data Sources
Information and data in this report has been collected from various printable
and non-printable sources like Trade Journals, White papers, Online paid
databases, News websites, Government Agencies, Magazines, Newspapers and Trade
associations.
Table of Contents
1. Executive Summary
2. China Business Process Outsourcing (BPO) Past, Present and Future Market
2.1. By Function - China BPO Market Share
2.2. Finance and Accounting (F&A) Outsourcing Past, Present and Future
Market
2.2.1. Business Distribution of Financial Outsourcing
2.3. China Human Resource Outsourcing (HRO) Past, Present & Future Market
2.3.1. Human Resource Outsourcing Regional Markets in China
2.3.2. Future Outlook Human Resource Outsourcing
2.4. Customer Service/Call Centre Outsourcing Past, Present & Future Market
3. Outsourcing Destination in China
3.1. Northern City of China
3.1.1. Beijing
3.1.2. Dalian
3.1.3. Daqing
3.1.4. Harbin
3.1.5. Jinan
3.1.6. Qingdao
3.1.7. Tianjin
3.2. Eastern China Cities
3.2.1. Hangzhou
3.2.2. Hefei
3.2.3. Nanjing
3.2.4. Nanchang
3.2.5. Ningbo
3.2.6. Shanghai
3.2.7. Suzhou
3.2.8. Wuxi
3.3. Southern China Cities
3.3.1. Fuzhou
3.3.2. Guangzhou
3.3.3. Shenzhen
3.3.4. Xiamen
3.4. Middle West China Cities
3.4.1. Chengdu
3.4.2. Chongqing
3.4.3. Changsha
3.4.4. Wuhan
3.4.5. Xi' an
4. Venture Capital Investments in China BPO Industry
4.1. The General Financing Conditions in China BPO Field from 2005 to June
2008
5. China Outsourcing Inhibitors
5.1. Lack of Talent
5.2. Lack of Strong Brand
5.3. Regulatory and Policy Support
List of Figures:
Figure 2 - 1: China - Business Process Outsourcing Market (Billion US$),
2008 - 2010
Figure 2 - 2: China - Forecast for Business Process Outsourcing Market
(Billion US$), 2011 - 2014
Figure 2 - 3: China - BPO Market Share by Business Function (Percent), 2008
- 2010
Figure 2 - 4: China - Forecast for BPO Market Share by Business Function
(Percent), 2011 - 2014
Figure 2 - 5: Finance BPO Market Scale - US & China (Million US$), 2008
Figure 2 - 6: US, China - Proportion of Financial BPO Expenditure of Total
Operation Cost (Percent), 2008
Figure 2 - 7: China - Finance and Accounting Outsourcing Market (Million
US$), 2006 - 2010
Figure 2 - 8: China - Forecast for Finance and Accounting Outsourcing Market
(Million US$), 2011 - 2014
Figure 2 - 9: China - Human Resource Outsourcing Market (Million US$), 2008
- 2010
Figure 2 - 10: China - Forecast for Human Resource Outsourcing Market
(Million US$), 2011 - 2014
Figure 2 - 11: China - Key Human Resource Outsourcing Regional Markets, 2008
Figure 2 - 12: China - Customer Service / Call Centre Outsourcing Market
(Million US$), 2008 - 2010
Figure 2 - 13: China - Forecast for Customer Service / Call Centre
Outsourcing Market (Million US$), 2011 - 2014
Figure 3 - 1: Beijing - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 2: Dalian - Service Outsourcing Market Share ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 3: Daqing - Service Outsourcing Market Share ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 4: Qingdao - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 5: Tianjin - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 6: Hangzhou - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 7: Hefei - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 8: Nanjing - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 9: Shanghai - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2008
Figure 3 - 10: Suzhou - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 11: Wuxi - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 12: Guangzhou - Service Outsourcing Market Share of ITO, BPO &
KPO Industry (Percent), 2009
Figure 3 - 13: Shenzhen - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2009
Figure 3 - 14: Xiamen - Service Outsourcing Market Share of ITO, BPO & KPO
Industry (Percent), 2009
Figure 5 - 1: China - Talent Challenges of Service Providers, 2008
Figure 5 - 2: China - Percentage of Expenses Dedicated to Employee' s
Training, Year 2006 & 2008
List of Tables:
Table 3 - 1: Beijing - Service Outsourcing Providers, 2009
Table 3 - 2: Dalian - Service Outsourcing Providers, 2009
Table 3 - 3: Daqing - Service Outsourcing Providers, 2009
Table 3 - 4: Harbin - Service Outsourcing Providers, 2009
Table 3 - 5: Jinan - Service Outsourcing Providers, 2009
Table 3 - 6: Qingdao - Service Outsourcing Providers, 2009
