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市場調査レポート
英国のビジネスプロセスアウトソーシング（BPO）市場
Market Trends: business process outsourcing
| 発行 |
Ovum, Ltd. |
| 出版日 |
2008年02月 |
商品コード |
62925 |
| ページ情報 |
英文 |
| 価格 |
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Table of Contents
MARKET TRENDS: BUSINESS PROCESS OUTSOURCING
EXECUTIVE SUMMARY
- FAST GROWING BUT FAST CHANGING
SCOPE
- EXAMINING UK S/ITS BPO MARKET DYNAMICS
DEMAND-SIDE TRENDS
- ECONOMIC DOWNTURN TO DRIVE BPO GROWTH
- MOVING BEYOND COST CUTTING
- RISK-REWARD CONTINUES TO GAIN IN POPULARITY
- FFSHORE CLIENTS MORE DISCERNING
- INDUSTRIALISED APPROACHES GAINING TRACTION
- PRIVATE SECTOR TAKES LEAD OVER PUBLIC
- LIFE & PENSIONS CONTINUES TO LEAD STRONG PRIVATE SECTOR
- LOCAL GOVERNMENT WANES; OTHER SEGMENTS PICK UP
- BITE-SIZE CONTRACTS BECOMING MORE POPULAR
SUPPLY-SIDE TRENDS
- VENDOR ‘STICKING TO THEIR KNITTING'
- ASSET-LED BPO ON THE RISE
- BUYING A FOOTPRINT
- INTERNATIONAL EXPANSION
- PRODUCTISATION IN HORIZONTAL SERVICES
- HEALTHIER VENDORS, BETTER OUTLOOK
MARKET FORECASTS
- BUSINESS PROCESS OUTSOURCING FORECAST
- KEY BPO MARKET TRENDS
RECOMMENDATIONS
- FOCUS INTERNATIONAL EXPANSION IN SMALL STEPS
- EXPECT ASSET-LED BPO PROPOSITIONS FROM VENDORS
- DELIVER AND EXPECT CLARITY AND CONSISTENCY IN OFFSHORE
- EXAMINE GLOBAL DELIVERY CHOICES CAREFULLY
- FOCUS ON VALUE AND STRATEGIC FIT, RATHER THAN SIMPLY PRICE
- FIGURE 1 UK BPO MARKET SIZE AND GROWTH
- TABLE 1 UK BPO MARKET SIZE AND GROWTH DATA
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