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市場調査レポート
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モバイルボイス戦略：市場予測、競合リーダーボード、将来の収益化（2023年～2028年）

Mobile Voice Strategies: Market Forecasts, Competitor Leaderboard & Future Monetisation 2023-2028
出版日: | 発行: Juniper Research Ltd | ページ情報: 英文 | 納期: 即日から翌営業日

価格
価格表記: GBPを日本円(税抜)に換算
本日の銀行送金レート: 1GBP=196.37円
モバイルボイス戦略：市場予測、競合リーダーボード、将来の収益化（2023年～2028年）
出版日: 2023年07月24日
発行: Juniper Research Ltd
ページ情報: 英文
納期: 即日から翌営業日
  • 全表示
  • 概要
  • 目次
概要

当レポートでは、世界のモバイルボイス市場について調査し、事業者の将来の収益化機会の包括的な分析や、主なモバイルボイスサービスプロバイダーの評価などを提供しています。

主な市場統計

2023年の市場規模： 2,300億米ドル
2028年の市場規模： 1,830億米ドル
2023年～2028年のCAGR： -4.53%

参照企業

  • インタビュー：Infobip, Mavenir, Sinch, TOMIA.
  • Juniper Research競合リーダーボードに掲載：Bandwidth, CM.com, Ericsson, Huawei, iBASIS, Infobip, Mavenir, Nokia, Route Mobile, Ribbon Communications, Sinch, Syniverse, TOMIA, Twilio, Vonage.
  • 言及：20 Minutes, 8x8, A Vot?, Absa Cape, Acqueon, ACTITO, Adobe, Aircall, Airwide Solutions, Alfa-Bank Kazakhstan, Alianza, Allied Bank, American Express, Amnesia, Amphia Hospital, Anam, Anova Data, Apple, Appmiral, Apptivo, Ares Management, Asia Insurance 1950, AT&T, Atlas Communications, AWS, Bancontact, Beacon Telecom, Bessemer Venture Partners, BH Telecom, Bharti Airtel, BICS, BlaBlaCar, BlackRock, BMW, Boku, Bolt, Booking.com, BT, Building Blocks, Bukalapak, Cancer Research UK, Carahsoft Technology Corporation, CarDekho, Carlyle Group, centre3, Chatfuel, China Mobile, China Telecom, Cisco, Citrus, Coca-Cola, Columbus Telephone, Comcast, Conceptboard, Conneaut Telephone, Cradlepoint , CX Company, Dahmakan, Daraz, Dash Carrier Services, Datora, Deliveroo, Dell, Deutsche Telekom , DHL, Dialpad, DinarPAY, Domino's, DoorDash, Doosan, Draper Fisher Jurveston, EaseMyTrip.com, eBay, ECI Telecom, Edgewater Networks, EE, Electric Imp, Etam, Evolve IP, Fitbit, FKP Scorpio, Flabba, Gamigo, Genesys, GitHub, Glassdoor, GoDaddy, Going.io, Google, GrandPad, GRNet, GTBank, Healthcare at Home, Heineken, HF Group, Hitachi America Ltd, HubSpot, Hulu, iDeal, IKEA, Inclusa, indeed, Indosat Ooerdoo, Innova, Jazz, Jive, Johnson & Johnson, JT Group, Jumper.ai, JustPark, Kakao Talk , Kickstarter, Klaviyo, L'Oreal, Leanpay, LINE, LogMeln, Lowlands, Lumine Group, Lyft, Marham, Marks & Spencer, Marvell, Mastercard, MathWorks, medGo, MediaMarkt, Mepal, MercadoLibre, Meta, Microsoft, Minu, Mi-Pay, Missguided, MobiFone Vietnam, Movistar, Mukuru, NAC Breda, Nederlandse Loterij, Netokracija, NI (Northern Ireland) Water, Nickel, NLB Banka, Nomorobo, Novant Health, Novum Networks, NU Echo, NuWave, O2, OneReach, Ooredoo, OpenMarket, OpenRent, OpenSooq, Orange, Ouest France, Out-There, Over.ai, Papa John's Pizza, Parkmobile, Paylogic, PayPlaza, Peerless Network, Philips, Phone.com, Pinger, PIVOT, Pure IP, R&R Managed Telecom Services, Raiffeisen Bank, Rakuten Symphony, Randstad, Rapido, Rappi, React Mobile, Redpoint Venture, Rently, Republic Wireless, Revolut, Ring Central, RobinHQ.com, Royal KPN NV, RSPCA, Safaricom, Salesforce, SAP, Segment, Senati, Sendclean, Shift Conference, ShiftMag, ShoeBeDo, Shopify, Simfony, Sky, Skype, SoftBank, Sparkle, Speech Village, Spotify, Starhome Mach , Stoke, Stripe, SurfNet, SurveyMonkey, Swisscom, Takeaway.com, TanTan, Telarix, Tele2, Teledgers Technologies, Telef?nica, Telegram, Telekom Austria Group, Telekom Deutschland, Telekom Romania, Telenor, Telia, TelstraClear, Teravoz, Tigo, TixBox, T-Mobile, Tofane Global, TraceDock, Trieste, Trumpia, TTN, Twilio, Twitch, Twitter, UBA, Uber, Ulticom, Unilever, Unitalk, UniVoIP, ValueFirst, Verizon, Viber, Vivid, Vivo, VMware, Vodafone, Vodafone Fiji, Voicea, VoiceBase, Voicelt, Volaris Group, Volpy, Voxbone, VTR Chile, Weave, WebRTC Ventures, WeChat, Weekender, WeFarm, Welthungerhilfe, WhatsApp, Windstream, Wipro, Wurth, Yelp, Yousign, Zalora, Zapier, Zendesk, Zillow Group, Zipcar, Zipwhip, Zoom.

目次

市場の動向と戦略

第1章 重要事項と戦略的推奨事項

  • 重要事項
  • 戦略的な推奨事項

第2章 将来の市場見通し

  • 将来の市場見通し
    • 現在の市場金額
      • i. ボイスの市場金額
    • モバイルボイスの主要ネットワーク
      • i. 2G SIM
      • ii. 3G SIM
      • iii. 4G SIM
      • iv. 5G SIM
  • モバイルボイス市場の主な促進要因
  • モバイルボイス市場の課題

第3章 将来のビジネスモデル分析

  • 主な事業者の技術
    • VoLTE
    • Vo5G
    • OTTボイス
    • VoWi-Fi
    • 音声アシスタント、認識
      • i. 音声アシスタント市場への課題
    • ビデオ通話
  • 将来の収益化可能な音声サービス
    • CCaaS
    • フラッシュコーリング、ボイスファイアウォール、ネットワーク監査
    • 音声アシスタント
    • プログラマブルボイス
    • UCaaS
    • コールトラッキング
    • IVR（対話型音声認識）
    • コールマスキング

第4章 モバイルボイス：地域の分析

  • モバイルボイスの地域の分析
    • 主な調査結果の概要
      • i. 極東と中国のリーダーシップ
      • ii. 北米と西欧のモバイルボイスの未来の中核をなす重要な協力、研究、OTT
      • iii. 不確実性に包まれたインド亜大陸
      • iv. アフリカと中東におけるモバイルボイスの進歩の並置
    • 北米
      • i. 米国
      • ii. カナダ
    • ラテンアメリカ
      • i. アルゼンチン
      • ii. ブラジル
      • iii. メキシコ
    • 西欧
      • i. フランス
      • ii. ドイツ
      • iii. 英国
    • 中欧・東欧
      • i. ロシア
      • ii. トルコ
  • 極東・中国
    • i. 中国
    • ii. 日本
    • iii. 韓国
    • インド亜大陸
      • i. インド
      • ii. パキスタン
    • その他のアジア太平洋
      • i. オーストラリア
      • ii. インドネシア
      • iii. シンガポール
    • アフリカと中東
      • i. ナイジェリア
      • ii. 南アフリカ
      • iii. カタール

競合リーダーボード

第1章 Juniper Research競合リーダーボード

  • このレポートを読む理由
    • 主な競合リーダーボードのポイント

第2章 ベンダープロファイル

  • モバイルボイスベンダーのプロファイル
    • Bandwidth
    • CM.com
    • Ericsson Networks
    • Huawei
    • iBASIS
    • Infobip
    • Mavenir Systems
    • Nokia
    • Ribbon Communications
    • Route Mobile Limited
    • Sinch
    • Syniverse
    • TOMIA
    • Twilio
    • Vonage
  • Juniper Researchリーダーボードの評価手法
    • 制限と解釈

データと予測

第1章 市場の概要と将来の市場見通し

  • モバイルボイスの予測のイントロダクション
    • 5GネットワークとOTTチャレンジャー
    • 事業者の収益と企業への声
    • 仮想化と運用コストの削減
  • モバイルボイス市場の概要
    • 合計音声時間（分）
    • モバイルボイスの総市場金額

第2章 オペレーターボイス

  • オペレーターボイスのイントロダクション
    • i. プログラマブルボイス
    • ii. コールマスキング
    • iii. 既存のトラフィックの収益化
  • オペレーターボイス市場の調査手法
  • モバイルボイスに使用される総セルラーデータ
  • 事業者に請求される音声の総収益

第3章 VoLTE

  • VoLTEのイントロダクション
  • VoLTEの調査手法
    • VoLTE音声市場
    • VoLTE音声の調査手法
      • i. VoLTEユーザーの合計
      • ii. VoLTEの合計時間（分）
      • iii. VoLTEの総収益
  • VoLTEを使用した4G LTEモバイル接続の総数
  • 4G VoLTEの合計時間（分）
  • VoLTEの有効な総収益

第4章 Vo5G

  • Vo5Gのイントロダクション
  • Vo5Gの調査手法
    • Vo5G市場の見通し
    • Vo5G予測手法
      • i. Vo5Gの総加入者数
      • ii. Vo5Gの合計時間（分）
      • iii. Vo5Gのデータトラフィックの合計
      • iv. Vo5Gの総収益
    • Vo5Gユーザーの合計
  • Vo5Gデータトラフィックの合計
  • Vo5Gの有効な総収益

第5章 OTTボイス

  • OTTボイスのアドレス可能なユーザー基盤、イントロダクション、調査手法
    • イントロダクション
    • アドレス可能なユーザー基盤
    • 予測手法
  • OTTボイスユーザーの総数
  • OTTボイスの合計時間（分）
  • OTTボイスによるセルラーネットワーク上で伝送されるデータの合計

第6章 モバイルビデオ通話

  • モバイルビデオ通話のイントロダクションと調査手法
    • モバイルビデオ通話のイントロダクション
    • 予測手法
      • i. ビデオ通話ユーザーの合計
      • ii. MNOネットワーク経由で伝送されるビデオ通話データの合計
      • iii. 事業者に請求される音声ビデオ通話の有効な収益
  • モバイルビデオ通話ユーザーの総数
  • 事業者のネットワーク経由で伝送されるモバイルビデオ通話データの合計
目次

REPORT OVERVIEW

Juniper Research's latest “Mobile Voice Strategies” report provides in-depth insight into the mobile voice space, including comprehensive analysis of the future monetisation opportunities for operators and assessment of leading mobile voice service providers. Our comprehensive study provides a comprehensive evaluation of voice and video technologies including:

  • VoLTE
  • Vo5G
  • OTT Voice
  • Voice Assistant Calling
  • Video Calling

The research suite includes:

  • Market Trends & Strategies (PDF)
  • Data & Forecasting (PDF)
  • 5-year Market Sizing & Forecast Spreadsheet (Excel)
  • 12 Months' Access to our harvest Online Data Platform

Key Market Statistics

Market size in 2023:$230bn
Market size in 2028:$183bn
2023 to 2028 CAGR:-4.53%

KEY FEATURES

  • Future Business Model Analysis: An assessment of key and emerging monetisation opportunities for operators and mobile voice service providers for technologies including:
    • Call Tracking
    • Call Masking
    • CCaaS
    • Flash Calling, Voice Firewalls, and Network Auditing
    • IVR (Interactive Voice Response)
    • Programmable Voice
    • UCaaS
    • Voice Assistants
  • Benchmark Industry Forecasts: 5-year forecasts are provided for total mobile voice users, minutes, data, and revenue. These forecasts were split into six mobile voice technologies including operator voice market, VoLTE, Vo5G, OTT voice, mobile video calling, and voice assistant calling for 8 key global regions and 60 select countries including:
  • North America:
    • Canada, US
  • Latin America:
    • Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay
  • West Europe:
    • Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK
  • Central & East Europe:
    • Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine
  • Far East & China:
    • China, Hong Kong, Japan, South Korea
  • Indian Subcontinent:
    • Bangladesh, India, Nepal, Pakistan
  • Rest of Asia Pacific:
    • Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam
  • Africa & Middle East:
    • Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates
  • Mobile Voice Regional Analysis: A technology impact assessment for mobile voice technologies, across 8 key regions.
  • Juniper Research Competitor Leaderboard: Key player capability and capacity assessment for 15 mobile voice service providers; positioning them as either an established leader, leading challenger, or disruptor and challenger. Our Competitor Leaderboard scores these companies on their size of operations in the mobile voice space, their extent and breadth of market partnerships, the sophistication of their platforms and Juniper Research's view on each company's innovation and future business prospects. The companies included in Juniper Research's Mobile Voice Competitor Leaderboard are:
    • Bandwidth
    • CM.com
    • Ericsson Networks
    • Huawei
    • iBasis
    • Infobip
    • Mavenir Systems
    • Nokia
    • Ribbon Communications
    • Route Mobile Limited
    • Sinch
    • Syniverse
    • TOMIA
    • Twilio
    • Vonage

KEY QUESTIONS ANSWERED

  • 1. Which mobile voice service providers are leading the market in 2023?
  • 2. What emerging mobile voice technologies will disrupt the market in the future?
  • 3. What will the value of the mobile voice market be in 2028?
  • 4. What strategies must operators deploy to capitalise on the re-emergence of voice as a profitable channel?
  • 5. How can operators capitalise on the growth of mobile voice services?

COMPANIES REFERENCED

  • Interviewed: Infobip, Mavenir, Sinch, TOMIA.
  • Included in Juniper Research Competitor Leaderboard: Bandwidth, CM.com, Ericsson, Huawei, iBASIS, Infobip, Mavenir, Nokia, Route Mobile, Ribbon Communications, Sinch, Syniverse, TOMIA, Twilio, Vonage.
  • Mentioned: 20 Minutes, 8x8, A Voté, Absa Cape, Acqueon, ACTITO, Adobe, Aircall, Airwide Solutions, Alfa-Bank Kazakhstan, Alianza, Allied Bank, American Express, Amnesia, Amphia Hospital, Anam, Anova Data, Apple, Appmiral, Apptivo, Ares Management, Asia Insurance 1950, AT&T, Atlas Communications, AWS, Bancontact, Beacon Telecom, Bessemer Venture Partners, BH Telecom, Bharti Airtel, BICS, BlaBlaCar, BlackRock, BMW, Boku, Bolt, Booking.com, BT, Building Blocks, Bukalapak, Cancer Research UK, Carahsoft Technology Corporation, CarDekho, Carlyle Group, centre3, Chatfuel, China Mobile, China Telecom, Cisco, Citrus, Coca-Cola, Columbus Telephone, Comcast, Conceptboard, Conneaut Telephone, Cradlepoint , CX Company, Dahmakan, Daraz, Dash Carrier Services, Datora, Deliveroo, Dell, Deutsche Telekom , DHL, Dialpad, DinarPAY, Domino's, DoorDash, Doosan, Draper Fisher Jurveston, EaseMyTrip.com, eBay, ECI Telecom, Edgewater Networks, EE, Electric Imp, Etam, Evolve IP, Fitbit, FKP Scorpio, Flabba, Gamigo, Genesys, GitHub, Glassdoor, GoDaddy, Going.io, Google, GrandPad, GRNet, GTBank, Healthcare at Home, Heineken, HF Group, Hitachi America Ltd, HubSpot, Hulu, iDeal, IKEA, Inclusa, indeed, Indosat Ooerdoo, Innova, Jazz, Jive, Johnson & Johnson, JT Group, Jumper.ai, JustPark, Kakao Talk , Kickstarter, Klaviyo, L'Oreal, Leanpay, LINE, LogMeln, Lowlands, Lumine Group, Lyft, Marham, Marks & Spencer, Marvell, Mastercard, MathWorks, medGo, MediaMarkt, Mepal, MercadoLibre, Meta, Microsoft, Minu, Mi-Pay, Missguided, MobiFone Vietnam, Movistar, Mukuru, NAC Breda, Nederlandse Loterij, Netokracija, NI (Northern Ireland) Water, Nickel, NLB Banka, Nomorobo, Novant Health, Novum Networks, NU Echo, NuWave, O2, OneReach, Ooredoo, OpenMarket, OpenRent, OpenSooq, Orange, Ouest France, Out-There, Over.ai, Papa John's Pizza, Parkmobile, Paylogic, PayPlaza, Peerless Network, Philips, Phone.com, Pinger, PIVOT, Pure IP, R&R Managed Telecom Services, Raiffeisen Bank, Rakuten Symphony, Randstad, Rapido, Rappi, React Mobile, Redpoint Venture, Rently, Republic Wireless, Revolut, Ring Central, RobinHQ.com, Royal KPN NV, RSPCA, Safaricom, Salesforce, SAP, Segment, Senati, Sendclean, Shift Conference, ShiftMag, ShoeBeDo, Shopify, Simfony, Sky, Skype, SoftBank, Sparkle, Speech Village, Spotify, Starhome Mach , Stoke, Stripe, SurfNet, SurveyMonkey, Swisscom, Takeaway.com, TanTan, Telarix, Tele2, Teledgers Technologies, Telefónica, Telegram, Telekom Austria Group, Telekom Deutschland, Telekom Romania, Telenor, Telia, TelstraClear, Teravoz, Tigo, TixBox, T-Mobile, Tofane Global, TraceDock, Trieste, Trumpia, TTN, Twilio, Twitch, Twitter, UBA, Uber, Ulticom, Unilever, Unitalk, UniVoIP, ValueFirst, Verizon, Viber, Vivid, Vivo, VMware, Vodafone, Vodafone Fiji, Voicea, VoiceBase, Voicelt, Volaris Group, Volpy, Voxbone, VTR Chile, Weave, WebRTC Ventures, WeChat, Weekender, WeFarm, Welthungerhilfe, WhatsApp, Windstream, Wipro, Wurth, Yelp, Yousign, Zalora, Zapier, Zendesk, Zillow Group, Zipcar, Zipwhip, Zoom.

DATA & INTERACTIVE FORECAST

Juniper Research's latest “Mobile Voice Strategies” forecast suite includes:

  • 5-year benchmark forecasts for key metrics by 8 regions and 60 country-level splits, including:
    • North America:
  • Canada, US
  • Latin America:
    • Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay
  • West Europe:
    • Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK
  • Central & East Europe:
    • Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine
  • Far East & China:
    • China, Hong Kong, Japan, South Korea
  • Indian Subcontinent:
    • Bangladesh, India, Nepal, Pakistan
  • Rest of Asia Pacific:
    • Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam
  • Africa & Middle East:
    • Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates
  • Operator Voice Market, including:
    • Total Minutes of Operator Voice Use of Mobile Voice
    • Total Operator-billed Revenue
    • Total Cellular Data Traffic Used for Mobile Voice
  • VoLTE Market, including:
    • Total Number of 4G LTE Connections Using VoLTE
    • Total 4G LTE Voice Minutes
    • Total Mobile Data Traffic Attributable to VoLTE
    • Total Effective VoLTE Revenue
  • Vo5G Market, including:
    • Total Number of 5G Mobile Connections Using Vo5G
    • Total 5G Voice Minutes
    • Total Mobile Data Traffic Attributable to Vo5G
    • Total Effective Vo5G Revenue
  • OTT Voice Market, including:
    • Total Number of OTT Voice Users
    • Total Minutes of OTT Voice Use of Mobile Voice
    • Total Data Carried over Cellular Networks Attributable to Mobile Voice
  • Mobile Video Calling, including:
    • Total Number of Mobile Video Calling Users
    • Total Mobile Data Traffic Attributable to OTT Video Calling
    • Effective Operator-billed Video Calling Revenue
  • Voice Assistant Calling, including:
    • Total Number of Connected Speakers
    • Total Minutes of Use for Calls to Landline or Mobile Numbers by Connected Speakers

Access to the full set of forecast data of 55 tables and over 25,080 datapoints.

Interactive Excel Scenario tool allowing users the ability to manipulate Juniper Research's data for 5 different metrics.

Juniper Research's highly granular interactive Excels enable clients to manipulate Juniper Research's forecast data and charts to test their own assumptions using the Interactive Scenario Tool and compare select markets side by side in customised charts and tables. IFxls greatly increase clients' ability to both understand a particular market and to integrate their own views into the model.

FORECAST SUMMARY

The total minutes of Vo5G (Voice over 5G) usage will reach 4.7 trillion in 2028; representing 42% of total minutes, and an increase of over 500% from 2023. To capitalise on this growth, Juniper Research urges operators to develop enterprise-facing solutions monetising the rise in demand of 5G voice services from enterprises. Operators must leverage the highly virtualised network architectures to rapidly launch new services such as programmable voice, call masking and flash calling to maximise 5G voice revenue.

  • Voice over 5G utilises the 5G network core to provide enhanced voice services, including ultra-high voice definition and the ability to integrate IP-based solutions over voice.
  • Despite the advantages of 5G networks operators will experience significant declines in voice revenue from consumer mobile subscriptions; leading to a decrease in the value of the voice market from $230 billion in 2023 to $182 billion in 2028. In response, operators must offset this decline with new revenue streams, including the development of new business-focused voice services.
  • Juniper Research recommends that operators achieve by developing their programmable voice offerings. The launch of the GSMA's Open Gateway in 2023 provides operators with an ideal platform to rapidly develop and implement new programmable voice services. The initiative, which already includes tier 1 operators, will enable federated access to APIs over operator networks; substantially reducing the time for new voice services to be implemented across operator networks globally.
  • Juniper Research also recommends that operators further develop and implement voice firewalls that can differentiate between P2P voice and business voice traffic. This will enable operators to charge enterprises a premium for voice, in a similar fashion to the business messaging ecosystem established today. Additionally, 5G networks will enable operators to better compete against OTT voice services, as 5G allows for swift deployments of new technologies, such as voice firewalls, which can block fraudulent voice traffic in real-time.

Table of Contents

Market Trends & Strategies

1. Key Takeaways & Strategic Recommendations

  • 1.1 Key Takeaways
  • 1.2. Strategic Recommendations

2. Future Market Outlook

  • 2.1. Future Market Outlook
    • 2.1.1. Current Market Value
      • i. Voice Market Value
        • Figure 2.1: Total Mobile Voice Market Value ($m), Split by 8 Key Regions, 2020-2028
    • 2.1.2 Key Networks to Mobile Voice
      • Figure 2.2: Total Number of SIMs, Split by Network Technology in 2023: 9.1 Billion
      • i. 2G SIMs
        • Figure 2.3: Total Number of 2G SIMs, Split by 8 Key Regions, 2020-2028
      • ii. 3G SIMs
        • Figure 2.4: Total Number of 3G SIMs, Split by 8 Key Regions, 2020-2028
      • iii. 4G SIMs
        • Figure 2.5: Total Number of 4G SIMs (m), Split by 8 key Regions, 2020-2028
      • iv. 5G SIMS
        • Figure 2.6: Total Number of 5G SIMs (m), Split by 8 Key Regions, 2020-2028
  • 2.2. Key Drivers to the Mobile Voice Market
  • 2.3. Challenges of the Mobile Voice Market

3. Future Business Model Analysis

  • 3.1 Key Operator Technologies
    • 3.1.1. VoLTE
    • 3.1.2. Vo5G
    • 3.1.3. OTT Voice
      • Figure 3.1: Total Number of OTT Voice Minutes (m), Split by 8 Key Regions, 2020-2028
      • Figure 3.2: Map of Most Used OTT Apps by Country
    • 3.1.4. VoWi-Fi
    • 3.1.5. Voice Assistants and Recognition
      • i. Challenges to the Voice Assistant Market
    • 3.1.6. Video Calling
      • Figure 3.3: Total Number of Mobile Video Calling Users Year End (m), Split by Key Regions, 2020-2028
  • 3.2. Future Monetisable Voice Services
    • 3.2.1. CCaaS
    • 3.2.2. Flash Calling, Voice Firewalls and Network Auditing
      • Figure 3.4: The Process of Flash Calling
    • 3.2.3. Voice Assistants
    • 3.2.4. Programmable Voice
    • 3.2.5. UCaaS
    • 3.2.6. Call Tracking
    • 3.2.7. IVR (Interactive Voice Recognition)
      • Figure 3.5: How IVR Works
    • 3.2.8. Call Masking
      • Figure 3.6: The Process of Call Masking

4. Mobile Voice: Regional Analysis

  • 4.1. Mobile Voice Regional Analysis
    • Table 4.1: Juniper Research Mobile Voice Heatmap: Scoring Criteria
    • 4.1.1. Summary of Key Findings
      • Figure 4.2: Juniper Research Competitive Web: Mobile Voice Markets
      • i. The Leadership of Far East & China
      • ii. Cooperation, Research, and OTT Pivotal to the Future of North America and West Europe Mobile Voice
      • iii. Indian Subcontinent Shrouded in Uncertainty
      • iv. The Juxtaposition of Mobile Voice Progress in Africa & Middle East
        • Table 4.3: Juniper Research Mobile Voice Markets Heatmap
        • Figure 4.4: Juniper Research's 8 Key Regions Map
    • 4.1.2. North America
      • Figure 4.5: Average Operator-billed Voice Revenue per Mobile Subscriber ($), North America, 2020-2028
      • i. US
        • Figure 4.6: Total Number of SIMs in the US, Split by Network Technology in 2023
      • ii. Canada
        • Figure 4.7: Total Cellular Data Traffic Attributable to Mobile Voice in Canada (PB), 2020-2028
    • 4.1.3. Latin America
      • Figure 4.8: Total Number of SIMs (m), Latin America, Split by SIM Tech, 2023
      • i. Argentina
      • ii. Brazil
      • iii. Mexico
        • Figure 4.9: Total Mobile Voice Market Value ($m), Mexico, 2020-2028
    • 4.1.4. West Europe
      • Figure 4.10: Total Number of SIMs in West Europe Split by SIM Tech in 2023
      • i. France
      • ii. Germany
      • iii. UK
        • Figure 4.11: Total Number of 2G and 3G SIM in the UK (m), Split by SIM Tech, 2020-2028
    • 4.1.5. Central & East Europe
      • Figure 4.12: Total Number of 4G & 5G SIMs in Central & East Europe, Split by SIM Tech, 2020-2028
      • i. Russia
      • ii. Turkey
        • Figure 4.13: Total Number of 5G SIMs in Turkey (m), 2020-2028
  • 4.2. Far East & China
    • Figure 4.14: Total Number of SIMs in Far East & China (m), Split by SIM Tech, 2020-2028
    • i. China
    • ii. Japan
      • Figure 4.15: Total Mobile Subscribers in Japan (m), 2020-2028
    • iii. South Korea
      • Figure 4.16: Total Number of SIMs in South Korea (m), Split by SIM Tech, 2020-2028
    • 4.2.2. Indian Subcontinent
      • Figure 4.17: Total Number of SIMs in Indian Subcontinent (m), Split by SIM Tech, 2020-2028
      • i. India
        • Figure 4.18: Total Number of SIMs in India (m), Split by SIM Tech, 2023
      • ii. Pakistan
        • Figure 4.19: Total Number of SIMs in Pakistan (m), Split by SIM Tech, 2020-2028
    • 4.2.3. Rest of Asia Pacific
      • i. Australia
      • ii. Indonesia
      • iii. Singapore
    • 4.2.4. Africa & Middle East
      • i. Nigeria
        • Figure 4.20: Total Number of SIMs, Nigeria, Split by SIM Tech, 2020-2028
      • ii. South Africa
        • Figure 4.21: Total Number of SIMs (m), South Africa, Split by SIM Tech, 2020-2028
      • iii. Qatar

Competitor Leaderboard

1. Juniper Research Competitor Leaderboard

  • 1.1. Why Read this Report
    • Key Competitor Leaderboard Takeaways
      • Table 1.1: Juniper Research Competitor Leaderboard: Mobile Voice Vendors & Product Portfolio
      • Figure 1.2: Juniper Research Competitor Leaderboard: Mobile Voice Vendors
      • Table 1.3: Juniper Research Competitor Leaderboard: Mobile Voice Vendors Ranking
      • Table 1.4: Juniper Research Competitor Leaderboard Heatmap: Mobile Voice Vendors

2. Vendor Profiles

  • 2.1. Mobile Voice Vendor Profiles
    • 2.1.1. Bandwidth
      • i. Corporate
        • Table 2.1: Bandwidth's Select Financial Information ($m), 2020-2022
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
        • Figure 2.2: Bandwidth's Voice API
      • v. Juniper Research's View: Key Strengths & Strategic Recommendations
    • 2.1.2. CM.com
      • i. Corporate
        • Table 2.3: CM.com's Select Financial Information 2019-2022
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partners
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Recommendations
      • vi. Juniper Research's View: Key Strengths & Strategic Opportunities
  • 2.2. Ericsson Networks
    • i. Corporate
      • Table 2.4: Ericsson's Network Segment Net Sales and Gross Income (SEK Billions), 2022
    • ii. Geographical Spread
    • iii. Key Clients & Strategic Partnerships
    • iv. High-level View of Offerings
    • v. Juniper's Research's View: Key Strengths & Strategic Opportunities
  • 2.3. Huawei
    • i. Corporate
      • Table 2.5: Huawei's Select Financial Information ($m), 2019-2022
    • ii. Geographical Spread
    • iii. Key Clients & Strategic Partnerships
    • iv. High-level View of Offerings
      • Figure 2.6: Huawei's VoWi-Fi Solution
    • v. Juniper Research's View: Key Strengths & Strategic Recommendations
  • 2.4. iBASIS
    • i. Corporate
    • ii. Geographical Spread
      • Figure 2.7: iBASIS' Global Customer Connections
    • iii. Key Clients & Strategic Partnerships
    • iv. High-level View of Offerings
      • Figure 2.8: iBASIS' VoLTE Interworking Framework
    • v. Juniper Research's View: Key Strengths & Strategic Recommendations
    • 2.4.2. Infobip
      • i. Corporate
        • Table 2.9: Infobip's Select Financial Information, 2019-2021
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Partnerships
    • 2.4.3. Mavenir Systems
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Opportunities
  • 2.5. Nokia
    • i. Corporate
    • ii. Geographical Spread
    • iii. Key Clients & Strategic Partnerships
    • iv. High-level View of Offerings
      • Figure 2.10: Nokia's Coverage Voice Services
    • v. Juniper Research's View: Key Strengths & Strategic Recommendations
    • 2.5.2. Ribbon Communications
      • i. Corporate
        • Table 2.11: Ribbon Communications' Most Recent Acquisitions to Date
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
        • Figure 2.12: Ribbon Communications' Fixed Network Solutions
      • v. Juniper Research's View: Key Strengths & Strategic Recommendations
    • 2.5.3. Route Mobile Limited
      • i. Corporate Information
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
        • Figure 2.13: Route Mobile's Voice Solution Features
      • v. Juniper Research's View: Key Strengths & Strategic Recommendations
  • 2.6. Sinch
    • i. Corporate
      • Table 2.14: Sinch's Recent Acquisitions
      • Table 2.15: Sinch's Selected Financial Information (SEKm), 2021-2022
    • ii. Geographical Spread
    • iii. Key Clients & Strategic Partners
    • iv. High-level View of Offerings
    • v. Juniper Research's View: Key Strengths & Strategic Recommendations
  • 2.7. Syniverse
    • i. Corporate
    • ii. Geographical Spread
    • iii. Key Customers & Strategic Partnerships
    • iv. High-level View of Offerings
    • v. Juniper Research's View: Key Strengths & Strategic Recommendations
  • 2.8. TOMIA
    • i. Corporate
    • ii. Geographical Spread
    • iii. Key Clients & Strategic Partnerships
    • iv. High-level View of Offerings
    • v. Juniper Research's View: Key Strengths & Strategic Recommendations
    • 2.8.2. Twilio
      • i. Corporate Information
        • Table 2.16: Twilio's Acquisitions, 2020-2022
        • Table 2.17: Twilio's Select Financial Information, 2019-Present
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partnerships
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Recommendations
    • 2.8.3. Vonage
      • i. Corporate
      • ii. Geographical Spread
      • iii. Key Clients & Strategic Partners
      • iv. High-level View of Offerings
      • v. Juniper Research's View: Key Strengths & Strategic Recommendations
  • 2.1. Juniper Research Leaderboard Assessment Methodology
    • 2.1.1. Limitations & Interpretations
      • Table 2.18: Juniper Research Competitor Leaderboard Scoring Criteria

Data & Forecasting

1. Market Summary & Future Market Outlook

  • 1.1. Introduction to Mobile Voice Forecasts
    • 1.1.1. 5G Networks and OTT Challengers
    • 1.1.2. Operator Revenue and Voice for Enterprises
    • 1.1.3. Virtualisation, and Reduced Operating Costs
  • 1.2. Mobile Voice Market Summary
    • 1.2.1. Total Voice Minutes
      • Figure & Table 1.1: Total Minutes of User of Mobile Voice (billions of hours), by 8 Key Regions, 2023-2028
    • 1.2.2. Total Mobile Voice Market Value
      • Figure & Table 1.2: Total Mobile Voice Market Value ($m), Split by 8 Key Regions, 2023-2028

2. Operator Voice

  • 2.1. Operator Voice Introduction
    • i. Programmable Voice
    • ii. Call Masking
    • iii. Monetising Existing Traffic
  • 2.2. Operator Voice Market Methodology
    • Figure 2.1: Operator-billed Voice Forecast Methodology
  • 2.3. Total Cellular Data Used for Mobile Voice
    • Figure & Table 2.2: Total Cellular Data Traffic (PB), Split by 8 Key Regions 2023-2028
  • 2.4. Total Operator-billed Voice Revenue
    • Figure & Table 2.3: Total Operator-billed Voice Revenue ($m) Split by 8 Key Regions 2023-2028

3. VoLTE

  • 3.1. VoLTE Introduction
  • 3.2. VoLTE Methodology
    • 3.2.1. The VoLTE Voice Market
    • 3.2.2. VoLTE Voice Methodology
      • i. Total VoLTE Users
      • ii. Total VoLTE Minutes
      • iii. Total VoLTE Revenue
        • Figure 3.1: VoLTE Forecast Methodology
  • 3.3. Total Number of 4G LTE Mobile Connections Using VoLTE (m)
    • Figure & Table 3.2: Total Number of 4G LTE Mobile Connections Using VoLTE (m), Split by 8 Key Regions, 2023-2028
  • 3.4. Total 4G VoLTE Minutes
    • Figure & Table 3.3: Total 4G VoLTE Minutes (b), Split by 8 Key Regions 2023-2028
  • 3.5. Total Effective VoLTE Revenue
    • Figure & Table 3.4: Total Effective VoLTE Revenue ($m), Split by 8 Key Regions, 2023-2028

4. VoLTE

  • 4.1. Vo5G Introduction
  • 4.2. Vo5G Methodology
    • 4.2.1. Vo5G Market Outlook
    • 4.2.2. Vo5G Forecast Methodology
      • i. Total Vo5G Subscribers
      • ii. Total Vo5G Minutes
      • iii. Total Vo5G Data Traffic
      • iv. Total VoLTE Revenue
        • Figure 4.1: Vo5G Market Forecast Methodology
    • 4.2.3. Total Vo5G Users
      • Figure & Table 4.2: Total Number of 5G Mobile Connections Using Vo5G (m), Split by 8 Key Regions, 2023-2028
  • 4.3. Total Vo5G Data Traffic
    • Figure & Table 4.3: Total Mobile Data Traffic Attributable to Vo5G (PB), Split by 8 Key Regions, 2023-2028
  • 4.4. Total Effective Vo5G Revenue
    • Figure & Table 4.4: Total Effective Vo5G Revenue ($m), Split by 8 Key Regions, 2023-2028

5. OTT Voice

  • 5.1. OTT Voice Addressable User Base, Introduction, Methodology
    • 5.1.1. Introduction
    • 5.1.2. The Addressable User Base
    • 5.1.3. Forecast Methodology
      • Figure 5.1: OTT Voice Methodology
  • 5.2. Total Number of OTT Voice Users
    • Figure & Table 5.2: Total Number of OTT Voice Users (m), Split by 8 Key Regions, 2023-2028
  • 5.3. Total OTT Voice Minutes
    • Figure & Table 5.3: Total Minutes of OTT Voice Use (m), Split by 8 Key Regions, 2023-2028
  • 5.4. Total Data Carried over Cellular Networks Attributable to OTT Voice
    • Figure & Table 5.4: Total Data Carried 0ver Cellular Networks Attributable to OTT Voice (PB), Split by 8 Key Regions, 2023-2028

6. Mobile Video Calling

  • 6.1. Mobile Video Calling Introduction and Methodology
    • 6.1.1. Mobile Video Calling Introduction
    • 6.1.2. Forecast Methodology
      • i. Total Video Calling Users
      • ii. Total Video Calling Data Carried over MNO Networks
      • iii. Effective Operator-billed Video Calling Revenue
        • Figure 6.1: Mobile Video Calling Forecast Methodology
  • 6.2. Total Number of Mobile Video Calling Users
    • Figure & Table 6.2: Total Number of Mobile Video Calling Users (m), Split by 8 key Regions, 2023-2028
  • 6.3. Total Mobile Video Calling Data Carried over Operator Networks
    • Figure & Table 6.3: Total OTT Video Calling Data Traffic Carried over MNO Networks (PB/annum), Split by 8 Key Regions, 2023-2028