企業によるVoIP/ToIPへの移行動向

Businesses' VoIP Migration

発行	IDATE
出版日	2007年08月	商品コード	53552
ページ情報	英文 50 pages
価格	こちらの商品の販売は終了いたしました。

概要
原文目次
関連レポート

当商品の販売は、2011年11月23日を持ちまして終了しました。

原文目次

Abstract

This report examines the strategic IP telephony options open to businesses: choices in the area of equipment and services(design, deployment, maintenance), alternative rollout models (hybrid, centralised, hosted), technological choices (IP phones, SIP, XML, open source), comparative costs, new uses enabled by ToIP (application services, mobility....) and with other key criteria (security, QoS....).

The report also positions the offers marketed by the value chain' s main actors (equipment suppliers, service providers, integrators, operators) and analyses the competition and partnerships that exist between them.

Also included is a look at the status of businesses' migration to ToIP (take-up rate by size of company and sector of activity, the enablers and obstacles, technical and financial state of affairs....), followed by an analysis of equipment market trends and IP telephony' s future prospects (are voice services going all software?)

Key questions

What technological developments are underway?
What strategic options exist in terms of rollout models and technological choices?
What is the roadmap for ToIP?
What costs are involved in switching to VoIP (investments, management, maintenance)?
What are the incentives and obstacles associated with each type of VoIP ?
What market segmentation (SME vs. corporate, sectors of activity)?
How are the players' offers positioned?
How is the market likely to evolve?

Who should read this report?

Operators and integrators
- Evaluating VoIP' s penetration in SME and corporate markets
- Obtaining the results of a comparative positioning of the offers
Equipment suppliers
- Assessing the size of the PABX and IP markets
- Understanding businesses' VoIP adoption models
- Estimating operators' proposed market value
Investors and analysts
- Understanding the technological and strategic implications of VoIP
- Analysing the associated business models
- Assessing VoIP players' positioning in the value chain

Providers analysed

Alcatel
Avaya
BT
Cisco
FT
Microsoft
Nextiraone
Nortel
Telindus-Arche

Users interviewed

APHP
AXA
Cap Gemini
Casino
Club Med
Gard Regional Councils
EDF
French Ministry of the Interior
IT service providers
SNCF
University of Angers

1. VoIP: challenges and strategies

1.1 Scope of the report
1.2 Context: the inevitability of VoIP
- 1.2.1. A shift to open source technologies: IP, SIP, XML
- 1.2.2. ToIP, functional needs and new uses
1.3 What technological and strategic options?
- 1.3.1. Comparison of solutions and rollout models
- 1.3.2. Other criteria to consider: QoS and security
- 1.3.3. IP phones and interoperability (SIP)
- 1.3.4. Relevance of open source solutions
- 1.3.5. Mobility and ToIP
1.4 Voice over IP and costs
- 1.4.1. Level of investment and ROI
- 1.4.2. Factors contributing to ROI and impact on choices
- 1.4.3. Management and maintenance costs
1.5 What roadmap for a ToIP rollout?

2. State of demand

2.1 State of migration to ToIP in 10 points
- 2.1.1. ToIP/VoIP penetration rate
- 2.1.2. Reasons for choices and adoption drivers
- 2.1.3. Obstacles
- 2.1.4. Technical solutions chosen
- 2.1.5. Impact on connection
- 2.1.6. Technical assessment
- 2.1.7. Financial assessment (savings)
- 2.1.8. Expectations in terms of new services
- 2.1.9. Mobility issues
- 2.1.10. Choice considerations
2.2 Telephony and ToIP equipment market
2.3 ToIP case studies
- 2.3.1. APHP (Paris hospitals)
- 2.3.2. AXA
- 2.3.3. Capgemini
- 2.3.4. Casino Group
- 2.3.5. Club Med
- 2.3.6. Conseil General du Gard (30)
- 2.3.7. EDF
- 2.3.8. Computer manufacturer
- 2.3.9. French Ministry of the Interior
- 2.3.10. SNCF
- 2.3.11. University of Angers

3. Offers and players

3.1 Players and offer positioning
- 3.1.1. Equipment suppliers
- 3.1.2. Integrators
- 3.1.3. Operators
- 3.1.4. Outsourced, hosted and mobile offers
3.2 Market segmentation
3.3 Value chain and partnerships between players
- 3.3.1. Equipment supplier partnerships
- 3.3.2. Integrators' partnerships
- 3.3.3. Competition and offer structure

4. Conclusions and outlook

5. Glossary

Illustrations

Tables

Table 1: Examples of classes of service
Table 2: Percentage of French businesses that use VoIP, according to company size
Table 3: Corporate VoIP rollouts, by staff size in 2006
Table 4: Corporate VoIP rollouts, by sector of activity in 2006
Table 5: Voice over IP take-up among SMEs in France, by staff size
Table 6: Proportion of single site and multi-site SMEs in France, by staff size
Table 7: Level of PABX equipment among French SMEs (at headquarters), by staff size
Table 8: Type of PBX equipping SMEs in France: currently and post equipment replacement
Table 9: The different Voice over IP solutions used by SMEs in France
Table 10: Growth of the world business telephony equipment market, by type of equipment (2005-2010)
Table 11: Growth of the world business telephony market by geographical zone (2005-2010)
Table 12: World ranking of PBX suppliers in 2005

Figures

Figure 1: Hybrid IP PABX architecture
Figure 2: Convergent IP PABX architecture
Figure 3: IPBX LAN IP PBX architecture
Figure 4: IP Centrex architecture
Figure 5: Operational architecture of VoIP on an MPLS network
Figure 6: DoCoMo' s dual-mode solution
Figure 7: Example of a mobile VoIP application for businesses
Figure 8: Corporate demand drivers and main decision-making criteria
Figure 9: Level of PABX equipment among single vs. multi-site SMEs (at headquarters) in France
Figure 10: PABX equipment of secondary sites among SMEs in France
Figure 11: VoIP traffic breakdown for multi-site SMEs in France
Figure 12: Decisive elements in SMEs' migration to VOIP
Figure 13: Obstacles to installing an IP PBX among companies with over 300 employees, in Germany, Italy and France
Figure 14: Growth of the world business telephony equipment market, by geographical zone (2005-2010)
Figure 15: Value chain for ToIP-related services
Figure 16: Shift in integrators' strategic positioning along the value chain