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市場調査レポート
世界の通信市場におけるアウトソーシング動向・予測（2007-2012年）
Service Bureaus, Outsourcing and Telecommunications Networks 2007 - 2012
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Abstract
How are wireless carriers, traditional carriers and the new VNOs shedding
expense, operating more efficiently, and improving their bottom line? Service
providers are increasingly outsourcing certain functions and relying on
service bureaus and clearinghouses to handle such functions as billing, fraud
prevention, customer service, and directory assistance.
For new operators, such as the MVNOs, outsourcing is all about speed-to-market
and expensing non-core functions that can be purchased in the marketplace.
Owning an entire network and all of its operations is no longer a necessity;
building services from the ground-up can exhaust years of effort, during which
time the market moves stranding capital assets.
Moreover, the complexity of operational architectures and the variety of
services being offered (wireless, Internet, VoIP, and cable) means intricate
brokering functions must be performed when interconnecting carriers. Hence,
OSS interconnection clearinghouses and other types of interconnection services
will emerge in the years ahead. In this study we document the potential to
build network operations from purchased piece parts including SS7
clearinghouse, directory assistance, billing, and OSS inter-connection
services.
Table of Contents
Chapter I
EXECUTIVE SUMMARY
- 1.1 The New Business Paradigm
- 1.2 What Lies Ahead
- 1.3 What to Outsource
- 1.4 The Market for Outsourcing Services
Chapter II
TELECOMMUNICATIONS SECTOR DYNAMICS
- 2.1 New Communication Paradigms
- 2.2 Telephony Faces Convergence and Mobility
- 2.3 Sector Headcount
- 2.3.1 Wireline Access
- 2.3.2 Mobile Service
- 2.3.3 The Internet
- 2.4 The New Business Paradigm
Chapter III
WHAT THE NEW TELECOMMUNICATIONS SERVICE PARADIGM MEANS FOR OUTSOURCING
- 3.1 The Rise of VoIP & the Demise of the PSTN
- 3.2 Wireline Voice Dynamics Spurs Outsourcing
- 3.3 Wireless Growth Requires Low-Cost Outsourcing Solutions
- 3.4 MVNO: A Dirty Word?
Chapter IV
EQUIPMENT VENDORS & OUTSOURCING
- 4.1 From Proprietary to Industrial Platforms
- 4.2 Wireline OEMs
- 4.2.1 Alcatel-Lucent
- 4.2.2 Nortel
- 4.2.3 Nokia-Siemens
- 4.2.4 Ericsson
- 4.2.5 Cisco
- 4.3 Wireless OEMs
- 4.4 How They Are Coping
- 4.4.1 Margin Stacking
- 4.4.2 Chipset Integration
- 4.4.3 Scale Economies
- 4.5 OEM Outlook
Chapter V
THE OUTSOURCING BUSINESS MODEL
- 5.1 An Industry in the Midst of Transformation
- 5.2 Operators
- 5.3 OEMs
- 5.3.1 Alcatel-Lucent
- 5.3.2 Ericsson
- 5.3.3 Nokia-Siemens
- 5.4 Systems Integrators
Chapter VI
OUTSOURCED SERVICE PROVIDERS
- 6.1 Strategy and Cost
- 6.2 Vendor Activity Classification
- 6.2.1 Signaling System #7 (SS#7) Interconnection
- 6.2.2 Operation Support System (OSS) Interconnection
- 6.2.3 Billing Outsourcing
- 6.2.4 Directory Service
- 6.2.5 Operator Services
- 6.2.6 Network Management Outsourcing
- 6.2.7 Performance Management
- 6.2.8 Security
- 6.2.9 Customer Care
- 6.2.10 Training
- 6.2.11 Wireless Roaming Clearinghouse
- 6.3 Vendor Activity Summary
- 6.3.1 Airpath
- 6.3.2 Al-Majaz
- 6.3.3 Amdocs
- 6.3.4 Argent Networks
- 6.3.5 BTSLogic
- 6.3.6 Call Genie
- 6.3.7 CGI
- 6.3.8 Cisco
- 6.3.9 Convergys
- 6.3.10 Electronic Data Systems (EDS)
- 6.3.11 Embarq
- 6.3.12 Ericsson
- 6.3.13 Hewlett Packard
- 6.3.14 IBM
- 6.3.15 ILD Telecommunications
- 6.3.16 Infosys Technologies
- 6.3.17 Intec
- 6.3.18 Intertex Data AB
- 6.3.19 Local Matters
- 6.3.20 LSSi
- 6.3.21 mobilePeople
- 6.3.22 NeuStar
- 6.3.23 Q1 Labs
- 6.3.24 SecureLogix
- 6.3.25 Syniverse
- 6.3.26 Tata Consultancy Services (TCS)
- 6.3.27 Tektronix
- 6.3.28 Telcordia
- 6.3.29 VeriSign
- 6.3.30 VoltDelta
- 6.3.31 Wipro
Chapter VII
THE MARKET FOR OUTSOURCED SERVICES
- 7.1 Addressing Network Transformation
- 7.2 The Wireless Services Outsourcing Markets
- 7.2.1 Worldwide Wireless Revenues
- 7.2.2 Addressable Wireless Revenues
- 7.2.3 Addressable Wireless OPEX
- 7.2.4 Wireless Outsourcing Component Revenue Estimates
- 7.2.4.1 Billing
- 7.2.4.2 Training
- 7.2.4.3 Directory and Operator Services
- 7.2.4.4 Network Maintenance
- 7.2.4.5 Customer Care
- 7.2.4.6 Wireless Roaming Clearinghouse
- 7.2.4.7 OSS and SS#7 Interconnection Clearinghouse
- 7.2.5 All Outsourcing Components
- 7.2.6 OEM Wireless Managed Deals
- 7.2.7 Indian System Integrators Wireless Managed Deals
- 7.3 The Wireline Services Outsourcing Market
- 7.3.1 Worldwide Wireline Revenues
- 7.3.2 Addressable Wireline Revenues
- 7.3.3 Addressable Wireline OPEX
- 7.3.4 Wireline Outsourcing Component Revenue Estimates
- 7.3.4.1 Billing
- 7.3.4.2 Training
- 7.3.4.3 Directory and Operator Services
- 7.3.4.4 Network Maintenance
- 7.3.4.5 Customer Care
- 7.3.4.6 OSS and SS#7 Interconnection Clearinghouses
- 7.3.5 All Wireline Components
- 7.3.6 OEM Wireline Managed Deals
- 7.3.7 Indian System Integrators Wireline Managed Deals
- 7.4 Summary and Outlook
Table of Figures
Chapter I
- I-1 The Maturation of a Comprehensive and Successful Outsourcing Strategy
Chapter V
- V-1 The Maturation of a Comprehensive and Successful Outsourcing Strategy
Chapter VI
- VI-1 General Outsourcing Model
Table of Tables
Chapter I
- I-1 Outsourced Services Market Estimate for Wireline and Wireless
Chapter II
- II-1 Worldwide Wireline Subscribers by Region
- II-2 Worldwide Wireless Subscribers by Region
- II-3 Worldwide Internet Subscribers by Region
Chapter III
- III-1 US Long Distance Voice Market
- III-2 3G Average Vendor Wireless Handset Costs
- III-3 Vendor Wireless Node-B Price Declines
- III-4 MVNO Subscribers (Millions) and Percent of Market
- III-5 Largest MVNO Operators
Chapter IV
- IV-1 Global Telecommunications Equipment Market
Chapter V
- V-1 Vendor Service Revenues
- V-2 Select Indian System Integrators, All Outsourcing Revenue
- V-3 Select Indian System Integrators, Telecom Outsourcing Revenue
Chapter VI
- VI-1 Vendor Activity Summary
Chapter VII
- VII-1 Global Wireless Revenue Forecast
- VII-2 Estimated Revenues for the Addressable Wireless Market
- VII-3 Estimated Addressable Wireless OPEX Outsourcing
- VII-4 Outsourced Wireless Billing Market Estimate
- VII-5 Outsourced Wireless Training Market Estimate
- VII-6 Outsourced Wireless Directory Services Market Estimate
- VII-7 Outsourced Wireless Operator Service Market Revenue
- VII-8 Outsourced Wireless Network Maintenance Market Estimate
- VII-9 Outsourced Wireless Customer Care Market Estimate
- VII-10 Outsourced Wireless Roaming Clearinghouse Market Estimate
- VII-11 Outsourced Wireless OSS Interconnection Clearinghouse Market
Estimate
- VII-12 Outsourced Wireless SS#7 Clearinghouse Market Estimate
- VII-13 All Wireless Outsourced Services Market Estimate
- VII-14 OEM Wireless Managed Deals Market Estimate
- VII-15 Global Wireline Revenue Forecast
- VII-16 Estimated Revenues for the Addressable Wireline Market
- VII-17 Estimated Addressable Wireline OPEX Outsourcing
- VII-18 Outsourced Wireline Billing Market Estimate
- VII-19 Outsourced Wireline Training Market Estimate
- VII-20 Outsourced Wireline Directory Services Market Estimate
- VII-21 Outsourced Wireline Operator Services Market Estimate
- VII-22 Outsourced Wireline Network Maintenance Market Estimate
- VII-23 Outsourced Wireline Customer Care Market Revenue
- VII-24 Outsourced Wireline OSS Interconnection Clearinghouse Market
Estimate
- VII-25 Outsourced Wireline SS#7 Clearinghouse Market Estimate
- VII-26 All Wireline Outsourced Services Market Estimate
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