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市場調査レポート
世界のユニファイドコミュニケーション（UC）市場：2009-2014年
The Global Market for Unified Communications, 2009-2014
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Abstract
In this study, Insight provides a global perspective on the software, hardware
and services transforming unified communications. To complete a session,
current UC solutions exploit all available channels including email,
desk-phones, faxes, instant messaging (IM), private branch exchanges (PBXs),
voice/video messages and wireless connectivity. Voice packetization, however,
has opened the doors for nontraditional UC solution developers such as
Microsoft, IBM and Oracle who are now competing with traditional networking
experts such as Cisco and Avaya, which creating a bewildering array of claims
and capabilities and stunted marketplace acceptance.
Insight analyzes the strategies of individual platform vendors and looks at
how carriers are creating and selling the offers. We also examine the key role
of system integrators in implementing the solutions.
Table of Contents
Chapter I
EXECUTIVE SUMMARY
- 1.1 Defining Unified Communications
- 1.2 The Benefits of Unified Communications
- 1.3 Unified Communications: Dedicated vs Hosted
- 1.3.1 Dedicated Implementation
- 1.3.2 Hosted Implementation
- 1.4 The Stakeholders
- 1.4.1 Solution Providers
- 1.4.2 Service Providers
- 1.4.3 Carriers
- 1.5 Unified Communications Markets and Revenue
Chapter II
WHAT AND WHY OF UNIFIED COMMUNICATIONS
- 2.1 Dilemma in Defining the UC Market
- 2.2 Definition
- 2.3 Motivation and History
- 2.4 Benefits of UC
- 2.5 SIP and UC
- 2.6 Individual Components of UC
- 2.6.1 IM and Presence
- 2.6.1.1 Presence - The Ultimate UC Driver
- 2.6.1.2 PoC - A Special Case of IM
- 2.6.1.3 IM Implementation
- 2.6.1.4 SIP and Presence
- 2.6.1.5 IM/Presence and UC
- 2.6.2 Unified Messaging
- 2.6.2.1 UM Benefits
- 2.6.2.2 Limitations of Traditional UM Implementation Architecture
- 2.6.2.3 UM and SIP
- 2.6.2.4 UM and UC
- 2.6.3 Enterprise VoIP
- 2.6.3.1 Enterprise VoIP Implementation
- 2.6.3.2 Benefits of Enterprise VoIP
- 2.6.3.3 Enterprise VoIP and UC
- 2.6.4 Conferencing and Collaboration
- 2.6.4.1 Conferencing Implementation
- 2.6.4.2 SIP and Conferencing
- 2.6.4.3 Conferencing and UC
- 2.7 Looking Back
Chapter III
IMPLEMENTATION METHODOLOGIES AND MARKET DYNAMICS
- 3.1 Dedicated Implementation
- 3.1.1 Cisco
- 3.1.1.1 Cisco: UM Implementation
- 3.1.1.2 Cisco: IM/Presence Implementation
- 3.1.1.3 Cisco: Enterprise VoIP Implementation
- 3.1.1.4 Cisco: Conferencing Implementation
- 3.1.1.5 Others
- 3.1.1.6 Epilogue
- 3.1.2 Microsoft
- 3.1.2.1 Microsoft Office Communication Server 2007: The Core of
Microsoft' s UC Offering
- 3.1.2.2 Other Components of Microsoft' s UC Offering
- 3.1.2.3 Epilogue
- 3.2 Hosted Implementation
- 3.2.1 Drivers of Hosted UC Implementation
- 3.2.2 Taxonomy of Hosted UC Implementation
- 3.2.2.1 Cisco: Modifications for Hosted Implementation
- 3.2.2.2 Microsoft: Modifications for Hosted Implementation
- 3.2.3 Stakeholder-Based Implementation Methodology
- 3.2.3.1 Broadsoft: OEMs and Pure Managed Services Providers
- 3.2.3.2 Carriers: Orange Business Services
- 3.3 Looking Back
Chapter IV
STAKEHOLDER ANALYSIS AND SUMMARY
- 4.1 Solution Providers
- 4.2 Service Providers
- 4.3 Carriers
- 4.4 Analysis of Key Company Strategies
- 4.4.1 Alcatel Lucent (ALU)
- 4.4.2 Avaya
- 4.4.3 AT&T
- 4.4.4 Applied Voice & Speech Technologies, Inc. (AVST)
- 4.4.5 BroadSoft
- 4.4.6 CallTower
- 4.4.7 Cisco
- 4.4.8 Communigate Systems
- 4.4.9 Cypress Communications
- 4.4.10 Hewlett Packard (HP)
- 4.4.11 IBM
- 4.4.12 Infosys
- 4.4.13 Microsoft
- 4.4.14 Mitel
- 4.4.15 MultiTech
- 4.4.16 Nortel Networks Corporation
- 4.4.17 Orange Business Services
- 4.4.18 Polycom
- 4.4.19 Shoretel
- 4.4.20 Tandberg
- 4.4.21 TeleWare
- 4.4.22 T-Systems
- 4.4.23 Unison
- 4.4.24 Verizon Business
- 4.4.25 Vodafone
- 4.4.26 Wipro Infotech
- 4.5 Looking Back
Chapter V
QUANTITATIVE ANALYSIS AND FORECASTS
- 5.1 Research Methodology
- 5.2.1 Solutions 124
- 5.2.1.1 Determine Current Installations
- 5.2.1.2 Construct a Forecast Model
- 5.2.1.3 Implementation Methodology Breakdown
- 5.2.1.4 Hardware-Software Breakdown
- 5.2.1.5 Regional Breakdown
- 5.2.2 Services
- 5.2.2.1 Solutions-Services Interrelationship
- 5.2.2.2 Implementation Methodology Breakdown
- 5.2.2.3 Regional Breakdown
- 5.2.3 Carrier Revenues
- 5.2.3.1 Solutions Sets and Carrier Revenues
- 5.2.3.2 Implementation Methodology Breakdown
- 5.2.3.3 Wireline-Wireless Breakdown
- 5.2.3.4 Regional Breakdown
- 5.3 Quantitative Forecasts
- 5.3.1 Solutions
- 5.3.2 Services
- 5.3.3 Carrier Revenues
- 5.4 Conclusions
Table of Figures
Chapter I
- I-1. Breakdown of UC Market According to Implementation Methodologies
- I-2. Total Global Market for All UC Segments: Solutions, Services and
Carrier Revenues
Chapter II
- II-1. Basic Components of a SIP Network
- II-2. IM Implementation Architecture
- II-4. Presence Notification Using SIMPLE
- II-5. 3CX VoIP Softphone Client
- II-6. Video Conferencing Architecture
- II-7. Web Conferencing Architecture
Chapter III
- III-1. Cisco UC System
- III-2. Cisco Unified Presence Multinode Clustering
- III-3. Cisco USP Interfacing Mid and Large-sized Enterprise VoIP
Installations
- III-4. Reference Architecture for Microsoft Office Communications Server
2007
- III-5. Translation Role of Mediation Server
- III-6. Microsoft Office Communicator Client
- III-7. Cisco' s Hosted Service Model Reference Design
- III-8. Microsoft HMC in a Hosted UC Setup
- III-9. Hosted Service Plans for MOCS 2007 R2
- III-10. BroadWorks UC Offering
- III-11. Orange Business' UC Positioning Strategy
Chapter V
- V-1. Breakdown of UC Market According to Implementation Methodologies
- V-2. Breakdown of the UC Market by Geographical Regions and Other Criteria
- V-3. Total Global Market for All UC Segments: Solutions, Services and
Carrier Revenues
- V-4. Global Market for UC Solutions
Table of Tables
Chapter III
- III-1. Cisco' s UC Portfolio
Chapter IV
- IV-1. Alcatel Lucent UC Competencies
- IV-2. Avaya UC Competencies
- IV-3. AT&T UC Competencies
- IV-4. AVST UC Competencies
- IV-5. BroadSoft UC Competencies
- IV-6. CallTower UC Competencies
- IV-7. Cisco UC Competencies
- IV-8. Communigate Systems UC Competencies
- IV-9. Cypress Communications UC Competencies
- IV-10. HP UC Competencies
- IV-11. IBM UC Competencies
- IV-12. Infosys UC Competencies
- IV-13. Microsoft UC Competencies
- IV-14. Mitel UC Competencies
- IV-15. MultiTech UC Competencies
- IV-16. Nortel UC Competencies
- IV-17. Orange Business UC Competencies
- IV-18. Polycom UC Competencies
- IV-19. Shoretel UC Competencies
- IV-20. Tandberg UC Competencies
- IV-21. TeleWare UC Competencies
- IV-22. T-Systems UC Competencies
- IV-23. Unison UC Competencies
- IV-24. Verizon Business UC Competencies
- IV-25. Vodafone UC Competencies
- IV-26. Wipro Infotech UC Competencies
Chapter V
- V-1. Global Market for UC Services
- V-2. Global Market for UC Carrier Revenues
- V-3. Percentage Share by Segment: Solutions, Services and Carrier Revenues
- V-4. Dedicated vs Hosted UC Solutions: Services and Carrier Revenues
- V-5. Percentage Share: Dedicated vs Hosted UC Solutions
- V-6. Regional Rev. Dist. for All UC Segments: Solutions, Services, and
Carrier Revenues
- V-7. Percentage Regional Share of Global UC Solutions, Services and
Carrier Revenues
- V-8. Dedicated vs. Hosted UC Solutions Market
- V-9. Percentage Distribution: Dedicated vs. Hosted UC Solutions Market
- V-10. UC Solutions Market: Hardware vs. Software
- V-11. Regional Distribution of Global UC Solutions Hardware
- V-12. Regional Distribution of Global UC Solutions Software
- V-13. Regional Revenue Distribution for UC Solutions
- V-14. Percentage Regional Share of UC Solutions
- V-15. Dedicated vs. Hosted UC Services Market
- V-16. Percentage Distribution: Dedicated vs. Hosted UC Services Market
- V-17. Regional Distribution of Global UC Services
- V-18. Percentage Regional Share of Global UC Services
- V-19. Dedicated vs. Hosted UC Carrier Revenue
- V-20. Percentage Distribution: Dedicated vs. Hosted Carrier Revenue
- V-21. Wireless vs. Wireline Distribution of UC Carrier Revenues
- V-22. Regional Distribution of Global UC Wireline Carrier Revenues
- V-23. Regional Distribution of Global UC Wireless Carrier Revenues
- V-24. Overall Regional Distribution of Global UC Carrier Revenues
- V-25. Overall Regional Share of Global UC Carrier Revenues
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