This IDC study is a multidimensional market sizing and forecast document for hardware support and deployment services. In addition to sizing the market, it discusses the key trends shaping the market and driving its growth. Market sizing and trend information are provided by region and include support service for servers, networking equipment, client devices, storage, and peripherals.
Because of the slow-moving nature of the hardware support and deployment services market and the dependence of the market on the installed base of equipment (generally a five-year useful life), the increase in IT spending for 2011 does little to swing the entire size of the maintenance market. "The support services market is not prone to dramatic market swings," said Rob Brothers, research director, Software and Hardware Support Services. "Looking at a five-year life cycle with a one-year bump in the road is not going to create large changes in the dollar value of maintenance contracts. What is dramatically changing is how organizations are delivering and handling service issues in these newly virtualized environments."
Table of Contents
IDC Opinion
In This Study
Methodology
Executive Summary
Situation Overview
Key Buyer Trends
Key Vendor Trends
Future Outlook
Forecast and Assumptions
Assumptions
Worldwide Forecast Summary
U.S. Forecast Summary
Market Context
Essential Guidance
Actions to Consider
Vendors/Original Equipment Manufacturers
Third-Party Maintainers
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Related Research
Methodology
Historical Market Values and Exchange Rates
Synopsis
Table: Top 3 Assumptions for the Worldwide and U.S. Hardware Support and Deployment Services Market, 2012-2016
Table: Key Forecast Assumptions for the Worldwide and U.S. Hardware Support and Deployment Services Market, 2012-2016
Table: Worldwide Hardware Support and Deployment Services Spending by Region, 2011-2016 ($M)
Table: Worldwide Hardware Support and Deployment Services Spending by Service Type, 2011-2016 ($M)
Table: Worldwide Hardware Support and Deployment Services Spending by Product Segment, 2011-2016 ($M)
Table: U.S. Hardware Support and Deployment Services Spending Share by Service Type, 2011-2016 ($M)
Table: U.S. Hardware Support and Deployment Services Spending by Product Segment, 2011-2016 ($M)
Table: Worldwide Hardware Support and Deployment Services Spending, 2007-2016: Comparison of May 2011 and August 2012 Forecasts ($M)
Table: Exchange Rates, 2003-2011 (%)
Figure: Worldwide Hardware Support and Deployment Services Spending by Region, 2011-2016
Figure: Worldwide Hardware Support and Deployment Services Spending by Service Type, 2011-2016
Figure: Worldwide Hardware Support and Deployment Services Spending Share by Product Segment, 2011 and 2016
Figure: U.S. Hardware Support and Deployment Services Spending Share by Service Type, 2011-2016
Figure: U.S. Hardware Support and Deployment Services Spending Share by Product Segment, 2011 and 2016
Figure: Worldwide Hardware Support and Deployment Services Spending, 2007-2016: Comparison of May 2011 and August 2012 Forecasts