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市場調査レポート

アジア太平洋における企業向け次世代音声サービス市場の分析

Analysis of Asia Pacific Next Generation Enterprise Voice Services Market

発行 Frost & Sullivan
出版日 2006年02月 商品コード 38204
ページ情報 英文 489 pages
価格
US$ 9,500 換算 ¥ 764,465 (税抜) Web Access (Regional License)
US$ 10,000 換算 ¥ 804,700 (税抜) Hard Copy & Web Access (Regional License)


原文目次

Abstract

Market Overview

IP-based Next-generation Enterprise Voice (NGEV) Services to Capture nearly 87.9 percent of Total Enterprise Voice Market by 2011

Although enterprises in Asia Pacific have traditionally relied on TDM-based Centrex services to meet their voice services needs, the Centrex market is approaching saturation and the technology is expected to be largely replaced by solutions that offer enhanced features. This is likely to result in a technology shift from TDM Centrex to IP-based NGEV services and in keeping with this trend, NGEV services are expected to see strong growth in the region, with more operators looking to offer these services in order to harness the move to IP telephony among enterprises. While in 2004, emerging IP-based NGEV services (including IP Centrex and managed IP PBX) accounted for only 10.7 percent of the total APAC enterprise voice market, IP-based services are expected to account for more than 87.0 percent of the total market in 2011.

The adoption of IP telephony has revived the stagnant traditional enterprise voice market and the entry of Internet service providers (ISPs) as well as system integrators (SIs) has intensified the competition for traditional carriers in the voice segment. These carriers are responding by establishing converged next-generation networks (NGN) to transmit voice, video, and data on a single network. "Rapidly changing technology, cost pressures, improved productivity requirements, as well as a focus on their core business are causing enterprises to view hosted IP solutions favorably," notes the analyst of this research service. "The growth of NGEV services is being fuelled largely by three major factors, including the growing demand for business voice services due to declining prices, increasing teledensity and overall expansion of the APAC economy, as well as migration of Centrex users and adoption of hosted telephony by new customers, particularly small and medium enterprises (SMEs)."

China Set to become the Leading NGEV Services Contributor

While Japan and Australia presently lead the way in next-generation telephony, China is likely to emerge a major market in the coming years. The Chinese Government is encouraging carriers to deploy NGN infrastructure as well as accelerate the migration to IP Centrex and IP PBX from their existing TDM Centrex. Although limited cross-country coverage represents a major barrier to the growth of advanced telephony services, China's large size, coupled with the popularity of VoIP services, is likely to favor the adoption of managed NGEV services. Frost & Sullivan expects the Chinese NGEV services market to grow to $384.7 million in 2011 from $11.7 million in 2005, contributing to up to 33.9 percent of APAC NGEV services revenues in 2011.

The emerging competitive marketplace for NGEV services includes a number of ISPs, SIs, solution providers, and platform vendors. "At this early stage of market development, industry participants will need to work toward building customer awareness, attracting early adopters, and securing a competitive position in the market," says the analyst. "Further, strategic partnerships could facilitate better market penetration and by offering turn-key solutions, participants are more likely to convince customers to try their platforms and services."

Table of Contents

  • 1. Next Generation Enterprise Voice Services in Asia Pacific
    • 1. Table of Contents For Chapter 1
      • 1. Table of Contents For Chapter 1
    • 2. Definition of Terms
      • 1. Definition of Terms
    • 3. Summary of Key Market Findings
      • 1. Summary of Key Market Findings
    • 4. Asia Pacific Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Engineering Measurements
      • 3. Revenues and Forecasts
      • 4. NGEVS Revenue - Market Share and Forecasts
      • 5. Market Overview
      • 6. Market Drivers
      • 7. Market Restraints
      • 8. Demand Analysis
      • 9. Market Dynamics
      • 10. Market and Technology Trends
    • 5. Strategic Recommendations
      • 1. Strategic Recommendations2. Next Generation Enterprise Voice Services in Australia
    • 1. Table of Contents For Chapter 2
      • 1. Table of Contents For Chapter 2
    • 2. Overview: Australia's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Overview
      • 3. Market Engineering Measurements
      • 4. Revenues and Forecasts
      • 5. Market and Technology Trends
    • 3. Key Participants in Australia's Next Generation Enterprise Voice Services
      • 1. Key Participants in Australia's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in Australia
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
      • 7. Recommendations for Service Providers
    • 5. IP Conferencing Service in Australia
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
      • 7. Recommendations for Service Providers
    • 6. Unified Messaging/ Communications Service in Australia
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Recommendations for Service Providers
    • 7. IP Contact Center Service in Australia
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
      • 7. Recommendations for Service Providers
    • 8. Presence Management/ Find Me-Follow Me Service in Australia
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Recommendations for Service Providers
  • 3. Next Generation Enterprise Voice Services in China
    • 1. Table of Contents For Chapter 3
      • 1. Table of Contents For Chapter 3
    • 2. Overview: China's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Overview
      • 3. Market Engineering Measurement
      • 4. Revenues and Forecasts
      • 5. Market and Technology Trends
    • 3. Key Participants in China's Next Generation Enterprise Voice Services
      • 1. Overview
      • 2. Leading Service Providers
    • 4. IP Centrex and Managed IP PBX Services in China
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
    • 5. IP Conferencing Service in China
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Demand Analysis
      • 5. Competitive Landscape
    • 6. Unified Messaging/ Communications Service in China
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Competitive Landscape
    • 7. IP Contact Center Service in China
      • 1. Service Overview
    • 8. Recommendations for Service Providers
      • 1. Recommendations for Service Providers
  • 4. Next Generation Enterprise Voice Services in Hong Kong
    • 1. Table of Contents For Chapter 4
      • 1. Table of Contents For Chapter 4
    • 2. Overview: Hong Kong's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Overview
      • 3. Market Engineering Measurement
      • 4. Revenues and Forecasts
    • 3. Key Participants in Hong Kong's Next Generation Enterprise Voice Services
      • 1. Key Participants in Hong Kong's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in Hong Kong
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
    • 5. IP Conferencing Service in Hong Kong
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Competitive Landscape
    • 6. Other Next Generation Enterprise Voice Services in Hong Kong
      • 1. Unified Messaging/ Communications Service
      • 2. IP Contact Center Service
      • 3. Find Me-Follow Me Service
    • 7. Recommendations for Service Providers
      • 1. Recommedations for Service Providers
  • 5. Next Generation Enterprise Voice Services in India
    • 1. Table of Contents For Chapter 5
      • 1. Table of Contents For Chapter 5
    • 2. Overview: India's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Overview
      • 3. Market Engineering Measurement
      • 4. Revenues and Forecasts
      • 5. Market and Technology Trends
    • 3. Key Participants in India's Next Generation Enterprise Voice Services
      • 1. Key Participants in India's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in India
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
    • 5. IP Conferencing Service in India
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
    • 6. Unified Messaging/ Communications Service in India
      • 1. Service Overview
      • 2. Market Trends
      • 3. Service Providers Installations
    • 7. Recommendations for Service Providers
      • 1. Recommendations for Service Providers
  • 6. Next Generation Enterprise Voice Services in Indonesia
    • 1. Table of Contents For Chapter 6
      • 1. Table of Contents For Chapter 6
    • 2. Overview: Indonesia's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Overview
      • 3. Market Engineering Measurements
      • 4. Revenues and Forecasts
      • 5. Market and Technology Trends
    • 3. Key Participants in Indonesia's Next Generation Enterprise Voice Services
      • 1. Key Participants in Indonesia's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in Indonesia
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market Dynamics & Trends
    • 5. IP Conferencing Service in Indonesia
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
    • 6. IP Contact Center Services
      • 1. Service Overview
    • 7. Recommendations for Service Providers
      • 1. Recommendations for Service Providers
  • 7. Next Generation Enterprise Voice Services in Japan
    • 1. Table of Contents For Chapter 7
      • 1. Table of Contents For Chapter 7
    • 2. Overview: Japan's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Overview
      • 3. Market Engineering Measurements
      • 4. Revenues and Forecasts
      • 5. Market and Technology Trends
    • 3. Key Participants in Japan's Next Generation Enterprise Voice Services
      • 1. Key Participants in Japan's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in Japan
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
    • 5. IP Conferencing Service in Japan
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Competitive Landscape
    • 6. Unified Messaging/ Communications Service in Japan
      • 1. Service Overview
      • 2. Other Findings
    • 7. IP Contact Center Service in Japan
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Competitive Landscape
    • 8. Recommendations for Service Providers
      • 1. Recommendations for Service Providers
  • 8. Next Generation Enterprise Voice Services in Malaysia
    • 1. Table of Contents For Chapter 8
      • 1. Table of Contents For Chapter 8
    • 2. Overview: Malaysia's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Engineering Measurements
      • 3. Revenues and Forecasts
      • 4. Market and Technology Trends
    • 3. Key Participants in Malaysia's Next Generation Enterprise Voice Services
      • 1. Key Participants in Malaysia's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in Malaysia
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Demand Analysis
      • 5. Competitive Landscape
    • 5. IP Conferencing Service in Malaysia
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. IP Conferencing & VoIP Pricing
    • 6. IP Contact Center Service in Malaysia
      • 1. Service Overview
    • 7. Recommendations for Service Providers
      • 1. Recommendations for Service Providers
  • 9. Next Generation Enterprise Voice Services in New Zealand
    • 1. Table of Contents For Chapter 9
      • 1. Table of Contents For Chapter 9
    • 2. Overview: New Zealand's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Overview
      • 3. Market Engineering Measurements
      • 4. Revenues and Forecasts
      • 5. Market and Technology Trends
    • 3. Key Participants in New Zealand's Next Generation Enterprise Voice Services
      • 1. Key Participants in New Zealand's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in New Zealand
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
    • 5. Other Next Generation Enterprise Voice Service in New Zealand
      • 1. IP Conferencing Service
      • 2. Unified Messaging/ Communications Service
      • 3. IP Contact Center Service
    • 6. Recommendations for Service Providers
      • 1. Recommendations for Service Providers
  • 10. Next Generation Enterprise Voice Services in The Philippines
    • 1. Table of Contents For Chapter 10
      • 1. Table of Contents For Chapter 10
    • 2. Overview: The Philippines' Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Engineering Measurements
      • 3. Revenues and Forecasts
      • 4. Market Dynamics
      • 5. Market and Technology Trends
    • 3. Key Participants in the Philippines' Next Generation Enterprise Voice Services
      • 1. Key Participants in the Philippines' Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in The Philippines
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Competitive Landscape
    • 5. IP Conferencing Service in The Philippines
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
    • 6. IP Contact Center, Unified Communications and Value Added Services (VAS) in The Philippines
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Competitive Landscape
    • 7. Recommendations for Service Providers
      • 1. Recommendations for Service Providers
  • 11. Next Generation Enterprise Voice Services in Singapore
    • 1. Table of Contents For Chapter 11
      • 1. Table of Contents For Chapter 11
    • 2. Overview: Singapore's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Overview
      • 3. Market Engineering Measurements
      • 4. Revenues and Forecasts
      • 5. Market and Technology Trends
    • 3. Key Participants in Singapore's Next Generation Enterprise Voice Services
      • 1. Key Participants in Singapore's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in Singapore
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Demand Analysis
      • 5. Competitive Landscape
    • 5. IP Conferencing Service in Singapore
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
    • 6. Other Next Generation Enterprise Voice Services in Singapore
      • 1. IP Contact Center Service
      • 2. Unified Messaging/ Communications Service
      • 3. Follow Me Service
    • 7. Recommendations for Service Providers
      • 1. Recommendations for Service Providers
  • 12. Next Generation Enterprise Voice Services in South Korea
    • 1. Table of Contents For Chapter 12
      • 1. Table of Contents For Chapter 12
    • 2. Overview: South Korea's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Overview
      • 3. Market Engineering Measurements
      • 4. Revenues and Forecasts
      • 5. Market and Technology Trends
    • 3. Key Participants in South Korea's Next Generation Enterprise Voice Services
      • 1. Key Participants in South Korea's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in South Korea
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
      • 7. Recommendations for Service Providers
    • 5. IP Conferencing Service in South Korea
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
      • 7. Recommendations for Service Providers
    • 6. Unified Messaging/ Communications Service in South Korea
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
      • 7. Recommendations for Service Providers
    • 7. IP Contact Center Service in South Korea
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
      • 7. Recommendations for Service Providers
    • 8. Presece Management, Find Me-Follow Me Service in Australia
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Competitive Landscape
      • 6. Recommendations for Service Providers
  • 13. Next Generation Enterprise Voice Services in Taiwan
    • 1. Table of Contents For Chapter 13
      • 1. Table of Contents For Chapter 13
    • 2. Overview: Taiwan's Next Generation Enterprise Voice Services Market
      • 1. Introduction
      • 2. Market Overview
      • 3. Market Engineering Measurement
      • 4. Revenues and Forecasts
      • 5. Market and Technology Trends
    • 3. Key Participants in Taiwan's Next Generation Enterprise Voice Services
      • 1. Key Participants in Taiwan's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in Taiwan
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Market and Technology Trends
      • 5. Demand Analysis
      • 6. Competitive Landscape
    • 5. IP Conferencing Service in Taiwan
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Competitive Landscape
    • 6. Unified Messaging/ Communications Service in Taiwan
      • 1. Service Overview
      • 2. Market Drivers
      • 3. Market Restraints
      • 4. Competitive Landscape
    • 7. Other Next Generation Enterprise Voice Services in Taiwan
      • 1. IP Contact Center Service
      • 2. Presence Management and Find Me-Follow Me Service
    • 8. Recommendations for Service Providers
      • 1. Recommendations for Service Providers
  • 14. Next Generation Enterprise Voice Services in Thailand
    • 1. Table of Contents For Chapter 14
      • 1. Table of Contents For Chapter 14
    • 2. Overview: Thailand's Next Generation Enterprise Voice Services Market
      • 1. Market Overview
      • 2. Market Engineering Measurement
      • 3. Revenues and Forecasts
    • 3. Key Participants in Thailand's Next Generation Enterprise Voice Services
      • 1. Key Participants in Thailand's Next Generation Enterprise Voice Services
    • 4. IP Centrex and Managed IP PBX Services in Thailand
      • 1. Market Overview
      • 2. Market Drivers
      • 3. Market Restraints
    • 5. IP Conferencing Service in Thailand
      • 1. Market Overview
      • 2. Market Drivers
      • 3. Market Restraints
    • 6. Other Next Generation Enterprise Voice Services in Thailand
      • 1. IP Contact Center Service
      • 2. Unified Messaging/ Communications Service
    • 7. Recommendations for Service Providers
      • 1. Recommendations for Service Providers
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