This research service covers the state of the North American hosted contact
center market. Market segments covered include hosted IVR, hosted ACD, hosted
chat, hosted outbound customer contact, and hosted agent performance
optimization (APO) applications. The study discusses market trends, drivers
and restraints, demand and supply, and strategic considerations. Market size
and forecasts are provided for the individual market segments. In addition, an
in-depth analysis of the vendor landscape, including vendor market shares, is
given, along with the profiles of the leading vendors in the market.
Table of Contents
1. Hosted Contact Center Applications
Summary of Findings
Introduction
Scope and Methodology
Market Definitions
Market Trends
Market Engineering Measurements
Market Drivers
Market Restraints
Market Size and Forecast
Revenue Forecast for Hosted IVR
Revenue Forecast for Hosted ACD
Revenue Forecast for Hosted Outbound Customer Contact
Revenue Forecast for Hosted Customer Chat
Revenue Forecast for Hosted APO Applications
Revenue Forecast for Hosted Contact Center Market
Market Shares
Market Shares for Hosted IVR
Market Shares for Hosted ACD
Market Shares for Hosted Outbound Customer Contact
