世界の音声分析市場の動向（データブック）

Global Market Trends for Speech Analytics (Databook)

発行	Datamonitor
出版日	2006年08月	商品コード	44115
ページ情報	英文
価格	こちらの商品の販売は終了いたしました。

概要
原文目次
関連レポート

当商品の販売は、2011年07月19日を持ちまして終了しました。

原文目次

Abstract

Overview

Introduction

Speech analytics is moving from a tool for governmental intelligence work to a commercially viable proposition in customer service.

Scope

Draws from existing Datamonitor research on agent positions, CRM, and quality monitoring.
Draws from in-depth interviews with 12 vendors in the market.

Highlights

Offers revenue projections 2005-2010 for the 4 major global regions (North America, APAC, CALA, and EMEA,) and segments out opportunity by 12 verticals.

Reasons to Purchase

Delivers a statistical and graphical overview of spending in the emerging market for speech analytics.
Provides a clear picture of spending trends on this emerging technology at a critical stage in its adoption.

CHAPTER 1 INTRODUCTION
- What is this report about?
- Catalyst
- Methodology
- Definitions
CHAPTER 2 SPEECH ANALYTICS MARKET OVERVIEW
- Speech analytics market overview
CHAPTER 3 APPENDIX
- Further reading
- Ask the analyst
- List of Tables
  - Table 1: Speech analytics definitions
  - Table 2: Global market for speech analytics, 2005-2010
  - Table 3: Global market for speech analytics by percentage
  - Table 4: APAC market for speech analytics, 2005-2010
  - Table 5: CALA market for speech analytics, 2005-2010
  - Table 6: EMEA market for speech analytics, 2005-2010
  - Table 7: North American market for speech analytics, 2005-2010
  - Table 8: Vertical market segmentation of speech analytics 2005- 2010
- List of Figures
  - Figure 1: Global market for speech analytics, 2005-2010
  - Figure 2: Global market for speech analytics by percentage
  - Figure 3: APAC market for speech analytics, 2005-2010
  - Figure 4: CALA market for speech analytics, 2005-2010
  - Figure 5: EMEA market for speech analytics, 2005-2010
  - Figure 6: North American market for speech analytics, 2005-2010
  - Figure 7: Vertical market segmentation of speech analytics, 2005
  - Figure 8: Vertical market segmentation of speech analytics, 2010