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市場調査レポート
インストール方式のビジネスアプリケーションからSaaSへの移行
SaaS Slowly Displacing Installed Business Applications
| 発行 |
In-Stat |
| 出版日 |
2008年04月 |
商品コード |
69096 |
| ページ情報 |
英文 40 PAGES |
| 価格 |
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Abstract
SaaS (Software as a Service) is creating a lot of hype in the market place as
an alternative to traditional, installed licenses for business management
applications. In its March 2008 SaaS survey, In-Stat asked US-based survey
respondents about their usage of six specific business function-related
applications delivered in the SaaS model such as CRM, ERP, and Web
collaboration applications.
In-Stat also questioned respondents about their use of Microsoft Office-esque
productivity applications delivered as a service specifically to gauge the
impact that SaaS productivity applications might have on Microsoft' s dominant
position in this space.
This report covers current adoption of, and demand for, these SaaS business
applications over the next year. Also covered are the crucial reasons why
businesses are or are not interested in these applications, as well as who
they turn to as providers.
Findings are broken out into two separate sections. The first is focused on
demand for business management applications delivered as a service such as
CRM, ERP, etc. The second section focuses on demand for office productivity
applications delivered as a service such as word processing, spreadsheet, and
presentation applications. In both sections, differences between size of
business are also pointed out when interesting and applicable.
A forecast of total US business application hosting revenues through 2012 is
also included.
Table of Contents
- Executive Summary
- If SaaS is So Great, What is Preventing Mass Adoption?
- Hosted Applications: They Don' t Make ' Em Like They Used To
- Definition of Applications in Survey:
- Business Management Application Usage
- Survey Guidance Given to Respondents
- Take Rates for SaaS Applications Vary by Function
- SaaS Deployments Lag In-House Deployments
- Current Hosted Application Users Satisfied With Services
- Multiple Factors Seen as Important Benefits of SaaS Business
Applications
- Hosted Business Applications Offer Savings of 34% Compared to
Installed Applications
- What Leads to Hosted Business Ap Users' Dissatisfaction?
- Who Do Users of Hosted Applications Turn To?
- Why Are Businesses Not Using SaaS?
- Why the Lack of Interest in Hosted Business Management Applications?
- Office Productivity Applications
- Current Office Productivity Applications Usage
- Current Hosted Office Productivity Applications Users
- What Are the Adoption Drivers for Current Hosted Application Users?
- Satisfaction With Hosted Office Productivity Applications Good, But
Not Great
- What Would Current Users Be Willing to Pay For?
- Who Do Current Users Turn to as Providers of Hosted Applications?
- Current Installed Users Who are Going to Switch to or Try Hosted
Applications
- Why Try Hosted Applications?
- Who Will They Turn to as Providers of Hosted Applications?
- Current Installed Users With an Interest in Hosted Applications
- Can Anything Stoke the Interest of Installed-License Users in Hosted
Applications?
- What Drives Interest in Hosted Office Productivity Applications Among
Curious Office Users
- Steadfast Installed Users
- Why the Lack of Interest in Hosted Productivity Applications?
- Summary
- Methodology
- Size of Business Segmentation
- Glossary
- Related In-Stat Reports
- Appendix
List of Tables
- Table 1. US Business Application Hosting Revenues, 2007 2012 (US$
Millions)
- Table 2. Business Management Application Implementation Status
- Table 3. Non-SaaS User Interest in Trying Hosted Applications in Next 12
Months
List of Figures
- Figure 1. Business Management Application Implementation Statu
- Figure 2. Over 80% of Current Hosted Ap Users Will Use Same Amount or More
Hosted Applications
- Figure 3. TCO not the only Benefit to Current or Future SaaS Users
- Figure 4. Only 4% Say There is no TCO Benefit to Hosted Business
Applications
- Figure 5. Security and Poor Support Leading to Churn
- Figure 6. Software Companies Turned to Most Often as Hosted Applications
Providers
- Figure 7. Little Interest in Hosted Applications among Current Non-Hosted
Applications Users
- Figure 8. Reasons for Disinterest in Hosted Applications Vary by Size of
Business
- Figure 9. Installed Licenses Exclusively Used by Three-Quarters of US
Market
- Figure 10. Multiple Benefits Resonate With Current Hosted Productivity
Applications Users
- Figure 11. Majority of Current Hosted Applications Users Only Moderately
Satisfied
- Figure 12. Four Out Of Five Users Would Recommend Using Hosted
Productivity Applications
- Figure 13. Four Out of Five Users Plan to Use as Much or More in Next Year
- Figure 14. Providers Could Potentially Charge for Extra Features
- Figure 15. Preferred Providers of Hosted Productivity Applications Vary
- Figure 16. Not Much Demand for Hosted Applications Expected Among Current
Installed License Users
- Figure 17. TCO and Accessibility are Key Benefits to the
Hosted-Experimenting
- Figure 18. Pure-Play Providers Will See Market Share Gains in Next Year
- Figure 19. Not Much Interest in Using or Trying Hosted Applications among
Current Installed Users
- Figure 20. Same Benefits Resonate with Hosted-Curious Installed
Productivity Users
- Figure 21. Lack of TCO Benefit the Main Reason for Disinterest Among
Installed License Users
- Figure 22. Respondent' s Knowledge of Organization' s Business Software
- Figure 23. Respondent' s Role in the Procurement of Organization' s Business
Software
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