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市場調査レポート
ビジネス向けVoIPのエンドユーザー分析
Satisfaction and Savings: A Business VoIP End-User Analysis
| 発行 |
In-Stat |
| 出版日 |
2005年12月 |
商品コード |
36216 |
| ページ情報 |
英文 16 PAGES |
| 価格 |
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当商品の販売は、2011年07月19日を持ちまして終了しました。
Abstract
VoIP business subscribers find a great deal of satisfaction and value from
their VoIP services, and would readily recommend VoIP to business associates
as well as friends and family. While long-distance cost savings continues to
be the primary motivating factor in choosing VoIP, subscribers find value in
the features and functionality the technology provides once they begin to
experience the service.
These are key conclusions from In Stat's recent Business VoIP End-User survey
of 268 business VoIP users. Other key findings include: -Business users use
residential services and personal VoIP accounts. While no service provider
dominates in this space, on balance, business end-users to date have been
attracted to service providers that concentrate on the residential market.
-VoIP end-users quickly become savvy users of the features and functionalities
that allow cost savings and increased control over communications. -Limited
wireline displacement. -Users are satisfied; quality is not an issue. -Friends
and family influence purchase decisions! -Cost savings remains a key purchase
driver. -SOHO and small businesses are vital target markets.
Table of Contents
- Executive Summary
- Methodology
- Overview
- How VoIP is Used in the Business Setting
- Consumer Service Providers Lead Business Use
- The Purchase Decision--Adoption Accelerates!
- Presence Leads Feature Usage
- Users Are Satisfied With Their VoIP Service
- Limited PSTN Line Displacement is Occurring
- So Why Doesn't Everybody Use VoIP?
- Conclusion
- List of Tables
- Table 1. Use of VoIP for Business Communications
- Table 2. Multi-Line System VoIP Usage
- Table 3. Connection with the PSTN
- Table 4. Types of Calls Made
- Table 5. Multi-Line System Calls Made
- Table 6. VoIP Service Providers .
- Table 7. Length of Time Using VoIP
- Table 8. Finding Out About VoIP
- Table 9. Features Used
- Table 10. Frequency of Feature Usage
- Table 11. Satisfaction with Voice Quality of VoIP Service
- Table 12. Recommendations of VoIP to a Business Colleague or Friend
- Table 13. Wireline Displacement by VoIP
- Table 14. Planned VoIP Usage in the Next Six Months
- Table 15. Potential Providers of VoIP for Business Purposes
- Table 16. Reasons for Not Adopting VoIP for Business Purposes
- List of Figures
- Figure 1. Factors When Deciding to Use VoIP for Business Purposes (Top
Two Boxes of a Five-Box Scale*)
- Figure 2. Service Installation Experience (Among Those Involved) 1. Here
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