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市場調査レポート
請求およびOSSシステムの動向：通信IT市場への移行
Billing and OSS Trends: the transition to telecoms IT
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当商品の販売は、2012年05月03日を持ちまして終了しました。
Abstract
“Service providers that can address applications-level telecoms IT challenges
will have a critical competitive advantage that will help them to exploit
badly needed new revenue streams. It is crucial that service providers address
those challenges in order to survive in an increasingly competitive market and
realise the full potential of their investment in next-generation networks.”Teresa Cottam, Analysys Associate.
Transformation and consolidation are the key characteristics of the current
telecoms IT market. Many service providers are now less concerned about the
functionality on offer than they are about how to pick apart a complex
infrastructure in order to renew and realign it, while still performing
' business as usual' . The evidence from contract announcements suggests that
there is a growing emphasis on strategic purchasing and on implementation of
solutions.
Billing and OSS Trends: the transition to telecoms IT analyses real-life
purchasing decisions and considers the opinions of a range of industry players
in order to answer your key questions:
- What are the main drivers of the telecoms IT market? What were the key
trends in telecoms IT purchasing in 2006? What is the outlook for 2007- 8?
- What were the supply-side market dynamics in 2006? Which regions and
sectors have been most active, and which vendors have been particularly
successful in each sector?
- Who are the top vendors overall? Which vendors are the ones to watch in
the next two years and who are the new up-and-coming players?
- On the demand side, what are the key difficulties faced by service
providers worldwide and how are they solving them?
- What new types of functionality and systems are on offer? Who is buying
what type of system and why?
- What new factors are affecting the market and which service providers are
increasingly taking these factors into account in their purchasing decisions?
In order to examine the telecoms IT market from a process-driven - rather
than technology-driven - viewpoint, data is analysed according to four
application domains:
- Customers - systems and processes that support the customer
relationship, including customer relationship management, order management and
service activation solutions, and ' self-management' applications such as
self-care and self-provisioning.
- Cash - systems and processes that support revenue management,
including billing, rating, mediation, revenue assurance and fraud management.
- Services - systems and processes that support service delivery,
including service delivery platforms, service assurance applications, product
catalogues and other service-assembly functionality.
- Resources - systems and processes that connect the network to the
business, including inventory management and service provisioning systems.
The report provides key statistics on the telecoms IT market based on data
from the Analysys Research Next-Generation Telecoms IT contracts database and
includes in-depth analysis and insight from leading industry figures. A
supplementary PowerPoint presentation summarises the key findings of the
report.
Who should read this report
- Vendors: gain up-to-date insight on the most active sectors in the
telecoms IT market and on the drivers behind these key investment trends, in
order to inform sales and marketing initiatives. Find out how well you are
performing against your competition and identify possible partners and
acquisition targets. Discover how the evolving needs of service providers will
affect your client relationships.
- Operators: discover which key technologies your rivals are
investing in and why, and cut through the vendor hype to find out what these
new technologies can do to solve your most pressing problems. Learn which
vendors are most successful in each region and sector, and identify new
vendors offering innovative technologies.
- Investors and analysts: understand current and future trends in the
telecoms IT market. Discover how telecoms IT strategy can improve the business
performance of service providers and learn which technologies are currently of
particular interest to them. Identify promising new vendors, as well as merger
and acquisition trends.
- Systems integrators and consultancies: discover which vendors are
being selected by operators, identify emerging players and trends, and learn
what the regional investment patterns are. Discover the key transformation
models that service providers are employing worldwide. Understand key changes
in the migration market and how these changes can help you become more
profitable.
Table of Contents
- 0. Summary
- 1. New industry imperatives are transforming both systems and suppliers
- 1.1 High-level change drivers are creating new business imperatives on
the demand side
- 1.2 New business imperatives require changes to business processes and
supporting systems
- 1.3 The supply side of the market is evolving rapidly in response to
demand-side changes
- 2. Service providers urgently need to tackle three key issues in 2007-
8
- 2.1 Improving migration and implementation processes is essential
- 2.2 Getting services to market more quickly is vital
- 2.3 Incorporating security into IT architectures and business processes
is crucial
- 3. The number of global system sales announcements dropped
significantly in 2006
- 3.1 The drop in system sales announcements does not indicate a depressed
market
- 3.2 Investment patterns continue to shift between the four application
domains
- 3.3 CRM and order management sales remained strong, bolstering the
customers domain
- 3.4 All parts of the cash domain showed a decline in system sales
- 3.5 The services domain saw service assurance system sales return to
2004 levels
- 3.6 In the resources domain, there was a substantial fall in service
provisioning system sales
- 3.7 Amdocs ranks number 1 after acquiring Cramer
- 3.8 Vendors to watch in 2007- 8
- 4. Global patterns mask regional trends
- 4.1 There are notable differences in investment focus between regions
- 4.2 System sales announcements in the resources domain peaked in 2005 in
North America
- 4.3 The European market has shown an overall increase in telecoms IT
investment
- 4.4 System sales in the cash domain have declined sharply in the
Caribbean and Central America
- 4.5 In the Middle East there has been a strong focus on the cash domain
and little emphasis on the customers domain
Actions
Annex A Methodology
- A.1 Data sources
- A.2 Methodology for data inclusion and analysis
- A.3 Geographical classifications used in the analysis
Companies discussed in this report:
Accenture, Aepona, Alcatel-Lucent, Allot, Amdocs, APBW, Appium, AT&T, Atos
Origin, Atreus, Axiom, Basset, Bell Canada, BellSouth, Bharti Airtel,
BroadJump, BT, Bulldog, Cable & Wireless, CapGemini, Carriers Interconnect,
CBOSS, Celcom Malaysia, Celona, Cerillion, China Mobile Communications,
Chunghwa Telecommunications, Comarch, Comptel, Comverse, Contec Innovations,
Convergys, CustomCall Data Systems, cVidya, Deutsche Telekom, EMC Smarts,
Equinox, Ericsson, EuroMACC, France Telecom, Fujitsu, H3G, Highdeal, HP,
Huawei, IBM, Intec, Kabira, Kognitio, LHS, Micromuse, Microsoft, Mind CTI,
Motive, NetCracker, Oracle, Orange, Outsmart, Pipex, QinetiQ, SFR, SigValue,
SK Telecom, Slovak Telekom, Sprint Nextel, Subex Azure, Sudatel, Sun,
SupportSoft, Swisscom, Syndesis, TDC, Telcel, Telecom Italia, Telefonica,
TeliaSonera, Telstra, TIBCO, Tier-3, TNZ (Telecom New Zealand), Verizon,
Vodafone, Wind, Xchange Telecom
Figures and tables
- Figure 1.1 Change drivers transforming the service-provider
business model
- Figure 1.2 Factors influencing next-generation IT systems
- Figure 1.3 Framework of the next-generation telecoms IT market
- Table 1.1 Domains of the next-generation telecoms IT market
- Table 2.1 Examples of security threats facing service providers
- Figure 3.1 Each application domain' s share of total system sales
announced, 2003- 6
- Figure 3.2 Total customers-domain system sales announced, by system
type, 2003- 6
- Table 3.1 Customers-domain system sales announced, by vendor, 2006
- Figure 3.3 Total cash-domain system sales announced, by system
type, 2003- 6
- Table 3.2 Cash-domain system sales announced, by vendor, 2006
- Figure 3.4 Total services-domain system sales announced, 2003- 6
- Table 3.3 Services-domain system sales announced, by vendor, 2006
- Table 3.4 Examples of companies offering SDPs and related services
- Figure 3.5 Total resources-domain system sales announced, by system
type, 2003- 6
- Table 3.5 Resources-domain system sales announced, by vendor, 2006
- Table 3.6 Top ten vendors by number of system sales announced, 2006
- Table 3.7 Telecoms IT vendors to watch, 2007- 8
- Figure 4.1 Each application domain' s share of total system sales
announced in each region, 2006
- Figure 4.2 Each region' s share of total system sales announced in
each application domain, 2006
- Figure 4.3 Total system sales announced in North America, by
application domain, 2003- 6
- Figure 4.4 Total system sales announced in Europe, by application
domain, 2003- 6
- Figure 4.5 Total system sales announced in the Caribbean and
Central America, by application domain, 2003- 6
- Figure 4.6 Total system sales announced in the Middle East, by
application domain, 2003- 6
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