Over the past few years, mobile network operators have increasingly outsourced
operations to service providers. This market is currently about US$25 billion
annually. Approximately half of mobile network operator outsourcing is for IT
managed services. The main focus of the report will be network managed
services and the report will briefly look at the mobile network operators
outsourcing IT managed services. This report will look at global opportunities
by region, with managed services revenue forecasts through 2017, by region and
vendor. The report will also look at trends (such as increased dependence on
global network operations centers), vendor strategies, major contracts, and
tools to support managed services.
Table of Contents
1. EXECUTIVE SUMMARY
1.1. Overview
1.2. Key Market Drivers
1.3. Key Market Challenges
1.4. Services for Mobile Operators
1.5. Network Managed Services Forecast
1.6. Summary
2. OVERVIEW OF MANAGED SERVICES
2.1. What Are Managed Services?
2.2. Types of Managed Services
2.3. Network-related Services
2.4. IT-related Services
2.5. Hosting
2.6. Systems Integration
2.7. Enhanced Telecom Operations Map
2.8. Summary
3. OPERATORS' PERSPECTIVE
3.1. Present Mode of Operation
3.2. Reasons for Migrating to Managed Services
3.3. Managed Services Business Models
3.4. Defining the Managed Services Contract
3.5. Key Performance Indicators
3.6. Key Requirements for Successful Managed Services
3.7. Managed Services Challenges
4. KEY VENDORS IN IT MANAGED SERVICES
4.1. Overview
4.2. Top 10 IT Services Vendors
4.3. Accenture
4.4. Computer Sciences Corporation
4.5. Fujitsu
4.6. Hewlett-Packard
4.7. IBM
5. KEY VENDORS IN NETWORK MANAGED SERVICES
5.1. Alcatel-Lucent
5.2. Ericsson
5.3. Huawei Technologies
5.4. Nokia Siemens Networks
5.5. ZTE
6. OTHER MANAGED SERVICES VENDORS
6.1. Amdocs
6.2. Comptel
6.3. Intec Telecom Systems
6.4. CSG Systems International
6.5. Sandvine
7. REGIONAL TRENDS FOR MANAGED SERVICES
7.1. Developed Markets
7.2. Emerging Markets
7.3. Asia-Pacific
7.4. North America
7.5. Latin America
7.6. Europe
7.7. Middle East and Africa
7.8. Conclusions
8. GLOBAL SERVICE DELIVERY
8.1. Accenture
8.2. Alcatel-Lucent
8.3. Amdocs
8.4. Comptel
8.5. Ericsson
8.6. Huawei
8.7. Nokia Siemens Networks
8.8. ZTE
9. MANAGED SERVICES 2.0
9.1. Other Innovations in Managed Services
9.1.1. Energy Managed Services
9.1.2. Broadcast Managed Services
10. MARKET FORECASTS
10.1. Total Addressable Market
10.2. Forecast Methodology
10.3. Network Managed Services Regional Forecast
10.4. Network Managed Services Forecast by Vendor
10.5. Market Shares for Network Managed Services
11. CONCLUSIONS AND RECOMMENDATIONS
11.1. Recommendations
12. COMPANY DIRECTORY
13. ACRONYMS
13.1. Scope of Study
13.2. Sources and Methodology
13.3. Notes
Tables
Top 10 IT Services Vendors, 2011
Managed Services Network Contract Announcements, Global, through 4Q 2011
Charts
Managed Network Services Revenue
IT Managed Services Market Shares
Network Managed Services Market Shares
Alcatel-Lucent Services Revenues
Ericsson Services Revenues
Huawei Services Revenues
NSN Services Revenues
Managed Network Services Revenue
Managed Network Services Revenue
Managed Network Services Market Shares
Managed Network Services Market Shares
Managed Network Services Market Shares
Managed Network Services Revenue, Worldwide Forecast: 2012 to 2017
