講演者

予定されている講演者:

	Allen Rufo VP Customer Service Operations Toyota Philippines		Aminudin Zainodin Senior Manager, AmBank Contact Centre AmBank Malaysia
	Ann Khong Head, Group Contact Centre OCBC Bank Singapore		Arasi Muthusamy Head, Contact Centre – Virtual Banking Maybank Malaysia
	Belinda Loizou Customer Service Manager St. George Bank Australia		Elsie Low Director, Regional Shared Service Desk Fujitsu Malaysia
	Ernesto Fraginal Head, Contact Centre Manila Electric Company Philippines		Francis Paul Jagolino Operations Manager Shell – Forecourt Unlimited Philippines
	Gina Rose Sanchez Hub Head, Customer Centres Sun Life Financial Philippines		Ian Aitchison CEO, APAC COPC
	Jeffrey Cortez APAC Call Centre Manager Philips Electronic & Lighting		Lim Han San Director, Customer Contact Centre Shangri-La Hotels & Resorts
	Patricia Neo Senior Director, APAC, Customer Contact Centres Starwood Hotels & Resorts		Ranjith Navaratne Director, Global Support Operations Palm GBU Hewlett-Packard
	Russel Sandlin Executive Manager, Customer Contact Centre Gulf Bank Kuwait		Yan Yan Assistant Director, Operations National Healthcare Group Polyclinics